Assistant Manager

Caffe Nero; St Helens; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular coffee chain in St Helens is seeking an Assistant Manager to support store operations and ensure excellent customer service. The ideal candidate will have experience in a supervisory role and a passion for the brand. Benefits include training, discounts, and opportunities for career growth. Starting pay is £12.41 per hour, increasing with service.

Benefits

Brilliant training

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

Recommend A Friend Scheme

Access to benefits platform

Opportunity to earn extra incentive

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy, customer-facing environment.
• People-focused with a caring attitude towards team development.
• Ability to meet business targets while striving for excellence.

Responsibilities

• Support the running of the store and maintain high standards of coffee and food.
• Provide great customer service and manage team interactions.

Skills

Customer service

Team management

Target-driven

Passion for brand

Job description

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager, you will support the running of the store, providing great customer service and maintaining high standards of coffee and food. What you can expect:

• Brilliant training - no experience required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new team members.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards, and offers.
• Opportunity to earn an additional 30p per hour through our 'Nero 90' incentive, if your store achieves a high Customer Satisfaction score.

To be successful you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer-facing environment.
• Be people-focused - caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about the Caffè Nero brand!

Why choose us? When you join us, you're joining a group of caring, supportive, and friendly people — whether that's your team, the regular customers of your café, or your community. You'll be part of building something special and have loads of fun along the way — at our CN Club parties, Barista of the Year Competition, or our End of Year celebration. The starting rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, energy, and love interacting with customers, we'd love to hear from you!

We are a Disability Confident employer. Applicants declaring a disability and meeting the minimum criteria will generally be offered an interview. For more details, please visit our website.