Assistant Manager

The Vic; ST Andrews; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Vic, a prominent venue in Scotland, is seeking an enthusiastic Assistant Manager to support daily operations and enhance customer service. Candidates should have proven experience in hospitality, strong leadership skills, and a customer-first mindset. The position offers competitive benefits, including tips retention and flexible working opportunities.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Quarterly bonus payment

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Steps

Refer a Friend Scheme

Qualifications

• Proven experience in hospitality or customer-facing roles.
• Strong leadership and people management skills.
• Ability to multitask and work well under pressure.

Responsibilities

• Support daily operations and manage customer satisfaction.
• Lead and motivate the team.
• Handle customer inquiries and complaints effectively.

Skills

Leadership

Customer Service

Communication

Multitasking

Job description

The Vic, 1 St Marys Place, Saint Andrews, Fife, KY16 9UX

About Us:
The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.

Position Overview:
As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.

Key Responsibilities:

Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction

Lead and motivate the team to deliver outstanding service and meet business goals

Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution

Assist in training, mentoring, and developing staff to maintain high standards

Oversee inventory, stock management, and ordering, ensuring the venue is fully operational

Manage cash handling, financial transactions, and daily banking procedures

Ensure compliance with health, safety, and licencing regulations

Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue

Assist with performance monitoring, reporting, and driving sales growth

Step into the General Manager role as needed during their absence

What We’re Looking For:

Proven experience in hospitality, retail, or a similar customer-facing environment

Strong leadership and people management skills

Excellent communication and interpersonal skills

Ability to multitask and work well under pressure in a fast-paced environment

A customer-first mindset with a commitment to delivering exceptional service

Flexibility to work evenings, weekends, and holidays as required.

Knowledge of food, beverage, or hotel operations is an advantage

A proactive and results-driven approach to managing business operations

What We Offer:

TRONC electronic tips – Our staff keep 100% of tips earned in venues.

Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.

30% off of food and cinema tickets in all of our venues across Scotland.

Quarterly bonus payment.

Hotel and Apartment discounts.

Access to Scotsman Perks Benefits Portal.

Staff meals on duty.

Flexible working opportunities.

Career development through our Scotsman Steps training programme.

Head Office Development Days.

Refer a Friend Scheme.

How to Apply:
If you’re ready to take the next step in your hospitality career with the Scotsman Group, we’d love to hear from you. Apply now and one of our friendly team will be in touch.

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Created on 25/06/2025 by TN United Kingdom