Assistant Manager

QSRP group; Southampton; Presencial; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary up to £32,000 pa

45 Hour contract

Online Discounts in High Street Stores

Company Pension Plan

Cycle to Work Scheme

Free Mortgage Advice - via Charles CAM

Access to Wages in Advance - Stream

Incentive Schemes

Refer A Friend Scheme

Descripción de la vacante

QSRP in the UK is seeking an Assistant Manager to lead shifts, coach the team and drive performance in a fast-paced retail/QSR setting. You will partner with the GM to deliver exceptional service, manage daily operations, and develop staff while upholding brand standards and values. This role is a 45-hour contract with pension and staff benefits.

Join Chopstix and QSRP to foster a positive, high-energy team culture, deliver great guest experiences, and contribute to growth across busy locations.

Formación

• Leadership experience in fast-paced retail/hospitality/QSR.
• Proven ability to coach, develop and motivate teams.
• Strong people skills and customer-first mindset.
• Excellent communication and the ability to lead shifts and influence a diverse team.

Responsabilidades

• Lead shifts and drive performance in a busy trading environment.
• Support the General Manager in daily operations.
• Coach and develop team members to achieve service and sales targets.
• Maintain high standards of food quality, cleanliness and compliance.
• Foster a positive, energetic work culture and quick to shift when priorities change.

Conocimientos

Leadership

Coaching

People skills

Customer focus

Shift leadership

Commercial awareness

Operational standards

Prioritisation

Hands-on leadership

Resilience

Accountability

Team development

Communication

Team player

Values alignment

Descripción del empleo

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Join QSRP: where the good growth happens

Chopstixis part of QSRP ( Quick Service Restaurant Platform ), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,.

About the position

About the Position –

Assistant Manager Step up, drive performance, and grow your team.

As an Assistant Manager, you'll be the heartbeat of our team, fostering a culture of enthusiasm, exceptional service, and the desire to succeed. Are you a leader who thrives in the driver's seat? A motivator? An inspirer? Join us and lead the way with full throttle energy, always being the first to try new things and shake things up.

WHO ARE WE?

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

What do you bring

What You Bring –

• Previous leadership experience in a fast-paced retail, hospitality, leisure or QSR environment.
• A passion for coaching, developing and motivating others to perform at their best.
• Strong people skills with the ability to build positive relationships across the team.
• A customer-first mindset, creating great experiences and responding quickly to customer needs.
• Confidence leading shifts and making decisions in a dynamic trading environment.
• Commercial awareness with an understanding of sales, labour, costs and operational performance.
• A keen eye for operational standards, ensuring excellence in food quality, cleanliness and compliance.
• The ability to prioritise, organise and delegate effectively during busy trading periods.
• A hands-on leadership style, leading from the front and supporting the team whenever needed.
• Resilience and adaptability, remaining calm under pressure and quick to shift when priorities change.
• A strong sense of accountability and pride in delivering results.
• A commitment to developing yourself and helping others grow within the business.
• Excellent communication skills, able to engage, influence and inspire a diverse team.
• A team-first approach, working collaboratively to achieve shared goals and create a positive working environment.
• Alignment with our values: Lead the Way, Take Pride, All In Together and Quick to Shift.

As an individual you are

As an Individual –

CAN YOU?

• Infuse fun into the workplace?
• Up for late nights? We may trade until 4am on select nights in certain locations - flexibility is key!
• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?
• Support the GM in daily operations
• Lead shifts and drive performance
• Develop and coach the team
• Deliver strong results across service and sales

Why join us on your journey?

Why Join Us On Your Journey –

PERKS THAT PACK A PUNCH!

• Salary up to £32,000 pa
• 45 Hour contract
• Online Discounts in High Street Stores – My Staff Shop
• Company Pension Plan
• Cycle to Work Scheme
• Free Mortgage Advice - via Charles Cameron
• Access to Wages in Advance - Stream
• Incentive Schemes
• Refer A Friend Scheme

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.