Assistant Manager

Laings Jewellers; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Laings Jewellers is seeking an Assistant Showroom Manager for their Southampton Store. The role involves supporting daily operations, achieving sales targets, and providing exceptional customer service. Candidates should possess strong retail management experience and excellent leadership skills in a luxury goods environment. This position offers opportunities for personal and professional growth in a reputable company.

Benefits

Competitive Salary and Rewards Package

Internal Development Opportunities

Flexible Benefits Platform

Industry Training

Qualifications

• Minimum two years’ experience in retail management, ideally within jewellery.
• Confident leadership skills with the ability to motivate colleagues.

Responsibilities

• Assist the General Manager in day-to-day showroom operations.
• Oversee store team responsibilities and ensure safety.

Skills

Retail Management Experience

Excellent Communication Skills

Attention to Detail

Interpersonal Skills

Leadership Skills

Multitasking Ability

Entrepreneurial Mindset

Job description

Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled industry knowledge.

Across all generations we have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill. Our principles of an inclusive culture are based on mutual respect, honesty and trust to foster an environment that makes our colleagues feel inspired every day. We continue to look for talented individuals who will share our passion for quality, vision for continued growth and success and are dedicated to developing their expertise.

As we seek to build on our team of experts we have a new opportunity for an Assistant Showroom Manager, keen to develop a successful career and elevate our Southampton Store’s success.

Find your place in our Family:

As our Showroom Assistant Manager, you will collaborate with and assist our General Manager in ensuring the smooth day-to-day operations of our Southampton Showroom. This is a key position responsible further for overseeing and supporting colleagues’ team responsibilities across each working day. You will ensure our luxury showroom is safe, secure, and welcoming at all times, for both our colleagues and clientele. We are seeking to appoint a role model leader with sound people management skills, able to confidently train and develop colleagues and assist with our recruitment processes when required. Assisting in our Southampton Showroom, your hours will be 38.75 hours per week, 5 days out of 7 (no late shift hours).

In your role with us, you will:

• Assist our store management team in ensuring sales targets are achieved, whilst consistently delivering excellent customer service.
• Ensure timely and effective communications with both internal and external stakeholders.
• Maintain a high standard of display for windows, store interior and store exterior ensure our colleagues follow your lead.
• Motivate and drive colleagues and self, to deliver sales targets and team objectives.
• Conduct regular product reviews and organise immediate replenishment of best-selling key lines.
• Ensure showroom and colleagues are always safe and secure, in line with Laings company procedures.
• Organise and undertake training when and where requested.
• Step up to manage our store in the absence of our store General Manager.
• Maintain health and safety awareness, making sure our colleagues always understand and abide by Health and Safety guidelines.

Skills we request for include:

• A minimum two years’ experience in retail management, ideally within jewellery (highly desirable) or luxury goods (desirable).
• Excellent communication skills, both written and verbal with the ability to influence respectfully.
• Meticulous attention to detail and a passion for luxury and quality.
• Sound interpersonal and customer service skills
• Ability to work calmly when required to multitask and manage varying responsibilities in store.
• Confident leadership skills, able to proactively contribute to teamwork.
• Able to take responsibility for own actions and performance, along with colleagues.
• An entrepreneur mindset with a commercial awareness.

Our promise to you:

As a trusted colleague and member of our Laings family, we strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Proudly, we are an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of race, religion or belief, gender identity, sexual orientation, national origin, age, medical condition or disability, or any other protected status, as we know this enriches our workplace with differing experiences and perspectives.

We offer a competitive salary and rewards package, and our benefits are flexible, meaning that employees can choose benefits to match their individual needs though our bespoke benefits platform. We also offer you unrivalled industry training to discounts on some of the UK’s leading retailers.

The World of Laings

Founded in 1840, Laings is one of the largest independent jewellery businesses in the UK. With seven luxurious showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers in our state-of-the-art workshops.

Your journey with us:

Once we have received your expression of interest, we aim to provide you with a timely, valuable and personable recruitment process, allowing you to gain exposure to key decision makers and influencing individuals within our organisation.

ELEVATE YOUR CAREER IN 2025.