Assistant Manager

TN United Kingdom; Sittingbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to help elevate their Lounge experience. This role is perfect for a passionate hospitality professional eager to drive sales, manage teams, and ensure customer satisfaction. You'll work closely with the General Manager to maintain high standards and engage with the local community, making the Lounge a go-to destination. With opportunities for personal development and a supportive environment, this position promises to be both challenging and rewarding. If you're ready to bring your unique approach to a vibrant team, this is the role for you!

Benefits

Overtime pay

Staff food on every shift

50% staff discount

28 days holiday

Enhanced maternity and paternity pay

Access to Loungefest

Participation in competitions

Company pension scheme

Long service awards

Pay flexibility with Wagestream

Qualifications

• Experience as an Assistant Manager or Supervisor in hospitality.
• Strong literacy skills for reporting KPIs and managing teams.

Responsibilities

• Support daily operations and team engagement in the Lounge.
• Drive sales and maintain high standards of customer service.

Skills

Team Management

Customer Service

Sales Building

Communication Skills

Attention to Detail

Education

Experience in Hospitality Management

Tools

KPI Reporting

Job description

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Assistant Manager Role at Lounge

Lounges are special places, and their brilliance comes from the talented people who run them. As an Assistant Manager, you'll support the General Manager in maintaining that excellence, delivering 14 great shifts to ensure every customer leaves happy. You will assist with the daily operations of the Lounge, including rotas, team engagement, and customer feedback. Your approach will be unique, but your standards will align with ours. You'll do it your way. Brilliant!

This role emphasizes attention to detail. You will be involved in driving sales, team retention, training, customer service, and upholding high standards. You aim for your Lounge to be the go-to spot for the local community. It's a challenging job, but you are confident you can handle it.

The Benefits

• Overtime pay for hours worked beyond contracted hours
• Staff food on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro-rated
• Enhanced maternity and paternity pay after 2 years of service
• Access to Loungefest, a renowned staff party
• Participation in competitions and incentives, including trips with suppliers
• Company pension scheme
• Long service awards
• Pay flexibility with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth in a fast-growing business
• Tips shared equally among team members based on hours worked
• Christmas and Boxing Day off

What You Bring

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafés, or coffee shops
• Experience working in a bar environment, including serving and food/drinks preparation
• A passion for hospitality and talent for managing and spotting talent in people
• Driven and persistent in overcoming challenges
• Strong literacy skills and attention to detail for reporting KPIs
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work at pace with minimal supervision under pressure
• Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices

To learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.