Assistant Manager

true student; Sheffield; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Company pension

Free parking

On-site gym

Job summary

A leading student accommodation provider is looking for an Assistant Manager in Sheffield to support the General Manager and ensure a high standard of guest experience. Responsibilities include managing daily operations, leading the team, and ensuring compliance with health and safety regulations. The ideal candidate has at least 2 years of management experience and a passion for enhancing the student living experience. The position offers a salary of £29,000 per year along with bonuses and additional perks.

Qualifications

• Minimum of 2 years management experience at management/supervisory level.
• Hands-on approach to guest experience and operational success.

Responsibilities

• Lead by example and support the General Manager.
• Ensure service delivery and operational excellence.
• Be a welcoming point of contact for guests.
• Support team performance and training.
• Coordinate guest check-in and check-out processes.

Skills

Management experience

Great communication skills

Customer service

Operational excellence

Team leadership

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from true student

True Student is a student accommodation provider offering a range of luxury living options in various UK cities, including Manchester, Salford, Birmingham, Liverpool, Glasgow, Leicester, Nottingham and now Sheffield. They offer both shared apartments and private studios, with a focus on creating a home-away-from-home for students. True Student also emphasizes creating a vibrant student community through events and activities, aiming to enhance the overall student experience.

True Student's Mission:

True Student aims to provide more than just a place to live; they strive to create a vibrant and supportive environment that helps students thrive academically and socially, encouraging them to make the most of their university experience.

ARE YOU A TRUE SUPERSTAR?

As Assistant Manager - you lead by example, supporting the General Manager in the management of the accommodation, heading up ‘Team true’ to instil a market leading true life living experience for our guests as we endeavour to become the most loved student accommodation brand. You have a hands-on approach.

Day to day you are amongst the action, leading our team to operational excellence. Guest experience is paramount, and you ensure service delivery is on the button each and every time. Operational Excellence is a way of life and at true…you make things happen. You have a ‘warrior spirit’, you are enthusiastic, you are caring, you are the pillar of trust. You are curious…always asking ‘what's next?’, challenging yourself and looking for new ways to improve.

You are a people person with great communication skills. You get to know our guests and understand their needs and wants. You are creative, passionate and innovative…you use your skill to enhance true life culture and assist the General Manager in making the necessary change.

Essential:You will have a minimum of 2 years management experience at management/supervisory level.

What you will be doing:

• You are a welcoming face of true ensuring guests receive a warm welcome and a fond farewell.You will be a key point of contact for our guests - answering questions, dealing with issues or concerns, and responding to complaints.
• Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
• Accommodation show arounds and supporting the sales team.Working in line with the accommodations budget.
• Supporting the General Manager to ensure a range of opportunities and events for our guests.
• Supporting the General Manager to ensure all Health & Safety requirements are carried out.
• Managing the performance of all team membersEnsuring team members training is up to date.
• Supporting and ensuring delivery of our market leading true-life events program.
• Coordinating guest check in and check out, ensuring processes are in place and working and overseeing termly room inspections.
• Managing contractors and visitors and ensuring procedures are followed.
• Assisting in the day-to-day operations including responding to maintenance requests and the general upkeep of the accommodation.

Pay: £29,000.00 per year + Bonus

• Company pension
• Free parking
• On-site gym

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

Referrals increase your chances of interviewing at true student by 2x

Sign in to set job alerts for “Assistant Manager” roles.

Batley, England, United Kingdom 1 week ago

Forest Town, England, United Kingdom 1 year ago

Lawyer - Children and Adult Safeguarding

Huddersfield, England, United Kingdom 1 month ago

Sheen, England, United Kingdom 1 month ago

Sheffield, England, United Kingdom 2 months ago

Doncaster, England, United Kingdom 14 hours ago

Featherstone, England, United Kingdom 20 hours ago

Customer Service Consultant - Sheffield (FTC)

Sheffield, England, United Kingdom 4 days ago

Forest Town, England, United Kingdom 8 months ago

Sheffield, England, United Kingdom 1 week ago

Worksop, England, United Kingdom 2 weeks ago

Sheffield, England, United Kingdom 15 hours ago

Sheffield, England, United Kingdom 1 week ago

Doncaster, England, United Kingdom 2 weeks ago

Whiston, England, United Kingdom 3 weeks ago

Marsh Lane, England, United Kingdom 15 hours ago

Doncaster, England, United Kingdom 1 month ago

Customer Service Advisor - Second Level Complaints Handler

Sheffield, England, United Kingdom 19 hours ago

Clayton West, England, United Kingdom 4 months ago

Reception and Customer Service (Placemaker)

Ripley, England, United Kingdom 2 weeks ago

Wakefield, England, United Kingdom 1 day ago

Huddersfield, England, United Kingdom 1 month ago

Sheffield, England, United Kingdom 1 year ago

Hollister Co. - Assistant Manager, Meadowhall

Sheffield, England, United Kingdom 2 weeks ago

Sheffield, England, United Kingdom 3 weeks ago

Wakefield, England, United Kingdom 1 week ago

Wakefield, England, United Kingdom 6 days ago

Barlborough, England, United Kingdom £24,000.00-£24,200.00 3 weeks ago

South Normanton, England, United Kingdom 1 month ago

Wakefield, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.