Assistant Manager

Halfords; Scarborough; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Annual leave

Employee discounts

Pension

Health plan

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Job summary

Halfords is seeking an Assistant Manager to support the Centre Manager, combining hands-on workshop duties with frontline sales and customer service leadership. You will work alongside technicians and help guide daily operations to maximise profitability and customer satisfaction.

The role demands strong technical knowledge, coaching ability, safety awareness, and excellent communication. A driving licence and IT aptitude are essential for in-house systems and processes.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Level 2/3 qualification in Light Vehicle Maintenance (or equivalent).

Responsibilities

• Split time between the workshop and assisting the Centre Manager with daily sales and customer service.
• Provide productive management and leadership to drive profitability in a busy centre.

Skills

Customer service leadership

Staff coaching

Mechanical knowledge

Workshop operations

Own tools

Health & Safety

Communication

IT literacy

Time management

Driving licence

Leadership

Education

Light Vehicle Maintenance Level 2/3

Job description

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

• On-target earnings up to £40,200
• Comprising a base salary of £32,000
• An uncapped monthly bonus scheme with average additional earnings of £8,200 per year.
• 5 days a week (this centre is closed on Sunday's)

Benefits Include:

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.