Assistant Manager

Shepherd Neame; Ross-on-Wye; On-site; GBP 25,000 - 30,000; Full time

Job summary

Shepherd Neame, Britain’s oldest brewer, is looking for an enthusiastic Assistant Manager to join their team. This role focuses on leading in a fast-paced, customer-centric environment, covering managerial shifts and ensuring a high standard of customer service while fostering an inclusive culture. Benefits include competitive pay, tips, discounts, and a commitment to diversity and inclusion.

Benefits

Competitive salary or hourly pay rate

Share of tips

Early wage withdrawal scheme

25% discount on food and drink

Discount on overnight hotel bookings

Discounts at Visitor Centre Shop

Access to a Workplace Mental Health Platform

Company pension plan

Opportunities for development

Qualifications

• Experience in a fast-paced hospitality environment.
• Energy and enthusiasm to lead a team.

Responsibilities

• Cover duty manager shifts and support management.
• Lead the team to deliver excellent customer service.

Skills

Team Leadership

Customer Service

Job description

Shepherd Neame is seeking an Assistant Manager with energy and enthusiasm to join our team. If you have experience leading a team in a fast-paced, customer-focused environment and are looking to develop your career in hospitality, this could be the perfect opportunity for you.

As a brand ambassador, you will cover duty manager shifts, support management in fostering an inclusive culture, and lead the team to deliver excellent customer service at all times.

WHAT'S IN IT FOR YOU?

• Competitive salary or hourly pay rate
• A share of tips in addition to your pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and offers on high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• Opportunities for development and internal mobility within pubs, the Brewery, and Support Office

Shepherd Neame, Britain’s oldest brewer, combines tradition with a modern approach. We value qualities like:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?
Based in Faversham, Kent, for over 300 years, Shepherd Neame is an independent family business with an award-winning visitor centre and over 300 pubs and hotels across London and the South East. We employ around 1,500 team members across our pub estate and over 270 at our Brewery and Support Office.

Diversity, equality, and inclusion are core to Shepherd Neame. We welcome applications from all backgrounds and are committed to providing a respectful, inclusive, supportive environment where everyone can thrive.