Assistant Manager

Halfords; Reading; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive services provider is seeking an Assistant Manager to oversee workshop operations and enhance customer satisfaction. The ideal candidate will have previous experience in mechanics or management and demonstrates strong leadership skills. This role offers a competitive salary with an uncapped bonus and various employee benefits including extensive discounts and career progression opportunities.

Benefits

Maximum salary £33,100

Average uncapped bonus of £7,100

5.6 weeks' annual leave

Up to 50% off garage bills

Health Cash Plan

Pension Scheme & Life Assurance

Access to GP 24/7

Qualifications

• Previous hands-on experience as a mechanic or management experience in a similar environment.
• Ability to deliver high levels of customer satisfaction through effective management.
• Experience in coaching and developing colleagues.

Responsibilities

• Work alongside technicians to ensure workshop efficiency.
• Assist Centre Manager with daily sales and customer service.
• Maintain compliance with Health & Safety standards.

Skills

Customer satisfaction management

Coaching and training

Workshop operations understanding

Compliance with Health & Safety

Excellent communication skills

Organizational skills

IT proficiency

Full valid driving license

Tools

Personal toolset

Job description

Overview

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

Key responsibilities

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

About the employer

National Tyres and Autocare is part of the Halfords family. We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

What we offer

• Maximum amount £33,100 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week (this Centre is Closed on a Sunday)
• Earn extra with our refer a friend scheme - T&C's Apply.
• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.