Assistant Manager

Boots UK; Orpington; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support through TELUS Health

Job summary

A leading pharmacy retailer in Orpington is looking for an Assistant Manager who will support the Store Leader in delivering exceptional customer care and operational standards. Key responsibilities include leading a team, ensuring stock availability, conducting audits, and analysing data to meet customer needs. The ideal candidate will have experience in a customer-facing setting and a collaborative approach. The role offers various employee benefits, fostering an inclusive work environment.

Qualifications

• Experience leading a team within a customer-facing setting.
• Understanding performance goals through inspiring and coaching a team.
• Collaborative personality to succeed in a team-centred environment.

Responsibilities

• Lead your team to deliver business growth by providing care to customers.
• Be responsible for the performance and development of your team.
• Deliver sustainable and efficient retail and pharmacy business in your store.
• Conduct regular reviews, audits, and risk assessments.
• Interpret data and trends to react to customer needs.

Skills

Team leadership

Customer service

Data analysis

Coaching

Job description

Boots UK – Orpington, England, United Kingdom

Assistant Manager

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key Responsibilities

• Lead your team to deliver business growth by providing care to our customers and patients
• Be responsible for the performance and development of your team through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer

Qualifications

• Experience leading a team within a customer-facing setting
• Understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and ability to succeed in a team‑centred environment

It would be great if you also have

• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's Next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.

The role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS, PVG or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. We are open to discussing part‑time and job share options during the application process, and we can provide reasonable adjustments if additional support is required.