Assistant Manager

iQ Student Accommodation; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading student accommodation provider in Nottingham is looking for an Assistant Manager. In this role, you will support the team in ensuring that students have a positive and memorable experience. You will handle administrative tasks, resolve complaints, and ensure compliance with safety standards. Ideal candidates will have strong leadership skills and management experience, with a passion for creating a great community for students.

Benefits

Career development opportunities

Supportive team environment

Fun workplace atmosphere

Qualifications

• Prior management experience in hospitality or customer service is a plus.
• Strong people skills and an energetic approach to work.
• Ability to handle complaints with patience and understanding.

Responsibilities

• Support the creation of a positive experience for residents.
• Handle administrative tasks related to management.
• Resolve customer complaints effectively.
• Assist in the management of the team.
• Ensure compliance with health and safety standards.

Skills

Leadership

Communication

Problem-solving

Tools

Student management system (Starez)

Job description

Overview

Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our site-based teams are bursting with independent thinkers and problem solvers who just love to make people's day. Here's a bit about the role . . . Our Assistant Manager is responsible for assisting in all aspects of running efficient, safe, and profitable sites whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student's experience with IQ! Being an Assistant Manager means making sure the students who stay with us always feel at home.

Responsibilities

• Supporting the creation of a positive and memorable experience for residents
• Completing administrative tasks including logging of maintenance requests, filing and preparing notices and working with our student management system - Starez
• Handling and resolving customer complaints with a patient and understanding approach
• Assisting with management of the team and deputising in the absence of the Operations manager
• Ensuring compliance in line with health and safety standards

What makes a great iQer?

First and foremost, we're looking for an energetic leader who thrives in a 'get-stuff-done' kind of environment. You won't mind rolling your sleeves up, with bags of enthusiasm and great communication skills. You'll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and potential.

Benefits and environment

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever? Apply Now!

About iQ

We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.