Assistant Manager

GOALS; Norwich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday Holiday

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

40% Staff Discount on F&B

50% Discount on Goals KPs

Free individual pitch hire

Annual events

Uniform

Stream

Discount Club

Job summary

GOALS Norwich is seeking an Assistant Manager to help run the day-to-day operation of our facility. You will supervise all staff, support the General Manager, and provide cover with a flexible shift pattern to ensure excellent service and smooth operations.

The role focuses on driving income opportunities through sales and marketing plans, maintaining high standards of health and safety, stock and cash controls, and coordinating with teams to deliver a great customer experience.

Qualifications

• Supervise all staff and ensure high service standards.
• Assist in recruitment and staff development.
• Ensure health & safety policies are followed.
• Maintain accurate cash and stock records.

Responsibilities

• Supervise all employees including cleaners and maintenance.
• Support General Manager with sales and marketing plans.
• Attend weekly management meetings and coordinate with staff.
• Coordinate stock orders and ensure club operates smoothly.
• Maintain facilities to high standards.

Skills

Staff supervision

Team leadership

Recruitment

Operations management

Cash handling

Job description

Assistant Manager - Goals Norwich

Hours: 40 hours per week

Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times.

To provide a quality, effective and efficient service to users of Goals facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities. General Manager to develop & execute operational & sales plans to promote operational excellence and maximise income potential.

Overview Of Main Duties And Responsibilities

• To supervise all employees including Team Members, Cleaners and Maintenance employed by Goals, ensuring the highest standard of service is provided to all customers and guests at the facility.
• To contribute to the development of business development plan to develop all aspects of the business with specific focus on driving football income.
• Assist the General Manager with the recruitment and selection of all non-managerial staff.
• To ensure sound administration procedures are followed and ensure that Company reporting
• procedures are followed at all times.
• To ensure the Company Health & Safety policy is fully implemented and that all staff training is maintained and completed.
• Attend weekly management meetings to maintain strong team communications and chair occasional meetings with other designations of staff.
• Ensure all cash and stock reconciliation procedures within the facility are followed as dictated by Company policy.
• To ensure that all facilities, fixtures and fittings within the Club are maintained to a high standard internally and externally.
• To co-ordinate the ordering of stock/goods and services as required to ensure the club operates smoothly and effectively.
• Such other duties as may be necessary from time to time, compatible with the nature of the post. It should be noted that this list is not exhaustive and serves simply to give an overall view of the position and key responsibilities of the post.

Benefits

• Birthday Holiday (after 2 years’ service)
• Paid breaks
• Enhanced Pension scheme
• Employee assistance program
• Bonus scheme
• Team incentives
• 40% Staff Discount on F&B (alcohol not permitted)
• 50% Discount on Goals KPs (child or grandchild only, basic package)
• Free individual pitch hire (max twice per week)
• Annual events
• Uniform
• Stream
• Discount Club