Assistant Manager

C2 Recruitment Ltd; Norwich; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Manager to enhance customer experiences in a vibrant retail environment. This role offers the chance to lead a dedicated team, drive sales, and ensure high standards across multiple departments. With a focus on community values and modern retail practices, you'll have the opportunity to make a significant impact while benefiting from ongoing training and development. Join a supportive team and grow your career in a respected and thriving business, where your contributions will be valued and recognized.

Benefits

6 weeks annual leave

Employee discount up to 20%

Enhanced Pension Scheme

Free Medical Insurance

Discretionary annual bonus

Ongoing training & development

Free onsite parking

Qualifications

• Experience as a Manager or Assistant Manager in retail is essential.
• Strong leadership skills with the ability to motivate and inspire teams.

Responsibilities

• Support senior leadership to ensure outstanding customer journeys.
• Coach department leads and manage staffing and performance.

Skills

Leadership

Coaching

Commercial Awareness

Customer Service

Job description

Assistant Manager - Retail
Norwich, Norfolk | Full-time | Salary up to £31,000 per annum dependant on experience

Are you an experienced retail leader looking for your next challenge in a multi-departmental environment? We're working on behalf of a long-standing, family-run retailer with over a century of heritage to find a dynamic Assistant Manager to join the leadership team at their flagship Garden & Leisure Centre in Norwich.

This is a fantastic opportunity to play a key role in delivering a first-class customer experience across a vibrant and diverse department store — including home living, fashion, furniture, Christmas, and BBQ ranges.

What You'll Be Doing:

• Supporting senior retail leadership to ensure an outstanding customer journey.
• Coaching and developing department leads and their teams to maintain high standards and drive sales.
• Working closely with the Store Manager to improve performance across retail, hospitality, and gardening operations.
• Leading recruitment and ensuring new starters are well-trained and confident.
• Acting as Duty Manager across all areas of the business.
• Managing customer feedback with a solution-focused approach.
• Overseeing rotas, staffing levels, and holiday planning.
• Driving performance through strong leadership and effective performance management.

What We're Looking For:

• Previous experience as a Manager or Assistant Manager in a multi-departmental retail environment is essential.
• A natural leader with the ability to coach, motivate, and inspire.
• Strong commercial awareness and a drive to enhance customer service and profitability.
• A background in hospitality or gardening is desirable due to the cross-functional nature of the site.

Why Join?

You'll be joining a well-established and community-focused business that blends traditional values with modern retail practices.With a supportive team and a strong local presence, this is an opportunity to make a real impact and grow your career in a respected and thriving environment.

Role overview and Benefits:

• 39 hours per week, 5 days out of 7 (weekend and Bank Holiday working expected)
• 6 weeks annual leave (inclusive of Bank Holidays).
• 4 weekly pay i.e.13 payments per year
• Up to 20% employee discount across all stores
• Enhanced Pension Scheme with 4 x Life Assurance
• Free Medical Insurance (currently through BUPA)
• Discretionary annual bonus
• Ongoing training & development and progression opportunities
• Free onsite parking

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.