Assistant Manager

Hollywood Bowl Group Plc; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an exciting and growing company as an Assistant Manager, where you'll lead teams to deliver exceptional customer experiences. This role offers comprehensive training and the opportunity to work in a dynamic environment that values fun and teamwork. With a focus on operational excellence, you'll play a key role in achieving success while enjoying great perks like discounts and bonuses. If you're passionate about management and customer service, this is the perfect opportunity to advance your career in the leisure and entertainment industry.

Benefits

Bonus Scheme

50% off food when working

28 days holiday plus additional days based on service

Free monthly game vouchers

30% discount on food and drinks

Healthcare cash plan

Long service awards

Enhanced family leave benefits

Qualifications

• Management experience in leisure, hospitality, or retail.
• Passion for customer service and team development.

Responsibilities

• Deliver a fun and positive customer experience.
• Support effective business operations and coaching teams.
• Assist the General Manager in achieving financial goals.

Skills

Management Experience

Customer Service

Team Development

Operational Goals Achievement

Job description

About The Role

Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Are you seeking a business that is financially stable and has exciting growth plans? If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager. In return, you'll get:

• The opportunity to earn an extra £1 per hour, paid monthly, as part of our bonus scheme
• The chance to earn a centre outperformance bonus
• A 40-hour contract, with additional pay for extra shifts
• 50% off food when working
• Optional pension plan
• 28 days holiday plus additional days based on service
• Access to our Centre Manager in Training programme and apprenticeships
• Free monthly game vouchers
• 30% discount on food and drinks for you and up to five friends
• Access to our Team Member Support Programme including counselling, life coaching, CBT, and Mental Health First Aiders
• Opportunity to join our healthcare cash plan
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced family leave benefits

The What...

As an Assistant Manager, you will undergo a comprehensive induction and training across all centre areas, including lanes, bar and diner, and amusements. You will be central to delivering a fun and positive customer experience, supporting effective business operations, coaching teams, and assisting the General Manager in achieving financial and operational goals. Ensuring top standards and a safe, enjoyable environment is key.

To Be Successful You Will Have

• Management experience, preferably in leisure, hospitality, or retail
• A passion for customer service
• Experience inspiring and developing large teams
• Willingness to work nights and weekends
• A drive for success

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun. Since our listing on the stock market in 2016, we have expanded to 74 UK centres and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity and inclusion, creating a workplace where all employees are valued and have equal opportunities. Our growth continues with an average of three new sites annually, making us a leader in experiential family entertainment.