Assistant Manager

Optical Express; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Optical Express as an Assistant Manager in our Milton Keynes clinic. This is an exciting opportunity for individuals with retail or clinical management experience looking to advance their careers. Lead a dedicated team, maintain high standards, and enjoy benefits like a competitive salary and ongoing training.

Benefits

Competitive salary with excellent bonus potential

Free Laser Eye and Intraocular Lens Surgery

Discounts on prescription eyewear and sunglasses

Generous family & friends discount

On-going training and development opportunities

Qualifications

• Experience leading a diverse team in a retail or clinical setting.
• Hands-on and customer-centric approach.
• Excellent communication and presentation skills.

Responsibilities

• Lead a team of Patient Advisors to deliver outstanding patient outcomes.
• Ensure colleagues have adequate support for skill development.
• Deputise for Clinic Manager and manage clinic workload effectively.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

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For over 33 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team at our prestigious Milton Keynes clinic. This role would be well suited to someone with existing high end retail or clinical management experience or an individual looking to make the next step up in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

You will be responsible for setting and maintaining world class standards throughout the clinic.

The main aspects of the role –

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager

The successful candidate will have experience of –

• Leading a diverse team, preferably within a retail or clinical setting
• Hands-on and customer-centric approach
• Delivery against recognised industry standards
• Developing a multi-disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA’s and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skill

What’s in it for you?

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• On-going training and development opportunities