Assistant Manager

Salvation Army Trading Co. Ltd.; Mansfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

Salvation Army Trading Company Ltd in Mansfield is seeking an Assistant Manager to support the manager in day-to-day operations, handling donations, coordinating collections from homes and locations, and delivering items to local SATCoL shops or donation centres.

The role is hands-on, requiring you to respond to customer queries, assist with opening and closing the centre, and help recruit/train volunteers and staff as part of a mission to support reuse and community welfare.

Qualifications

• Experience in customer service and dealing with donations.
• Ability to work as part of a team in a community charity setting.
• Willingness to lead, train and recruit volunteers and staff.

Responsibilities

• Assist in the day-to-day running of the centre, including receiving donations and organising collections.
• Respond to customer queries and support head office and shop teams.
• Open/close the centre and participate in volunteer recruitment and training.
• Support repair and reuse initiatives to divert waste from landfill where practical.

Job description

• Do you want to work for the UK’s leading textile, recycling and clothing collection company, that passionately cares about its colleagues, stakeholders and the planet, whilst offering some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills but is integral to the community?
• If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!!
• Did we mention, there is no evening or Sunday working too?!
• Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the challenge of helping to run a large-scale shop and Donation Centre, whilst being supported by an organisation that is at the top of their game within the charity retail market?

If this is you, read on!

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donations, as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.