Assistant Manager

Halfords; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading retail company in motoring is seeking an Assistant Manager in Manchester. You will support management and customer service while working hands-on in the workshop. Prior mechanical experience is preferred. The role includes opportunities for career progression, with competitive salary and benefits including bonuses and discounts on products.

Benefits

Competitive salary

Performance bonuses

Annual leave

Employee discounts

Health cash plan

Pension scheme

Qualifications

• Experience in delivering high customer satisfaction.
• Technical or mechanical experience essential.
• Strong communication and IT skills required.

Responsibilities

• Work alongside the Centre Manager to manage the workshop.
• Assist with daily sales and customer service.
• Deliver coaching and training to team members.

Skills

Customer satisfaction delivery

Coaching and training

Technical/mechanical ability

Compliance standards knowledge

Excellent communication skills

IT proficiency

Time management

Valid driving licence

Job description

As an Assistant Manager, you'll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business.

Responsibilities and Requirements

• Experience/Ability to deliver high customer satisfaction and experience through effective management
• Experience/Ability to deliver coaching/training in the moment to colleagues
• Technical/Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

What We Offer

• £27,936 - £30,893 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week, 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.