Assistant Manager

THE BODY SHOP; Lund; On-site; GBP 27,000 - 39,000; Full time

Job summary

A leading ethical beauty brand is seeking an inspirational leader to partner with the Shop Manager to drive store performance and deliver an engaging customer experience. The ideal candidate will have experience in customer-facing roles, leadership skills, and the ability to achieve sales targets. This position offers benefits such as discounts, onboarding, and opportunities for growth.

Benefits

50% discount on regular products

Paid volunteer days

Comprehensive onboarding

Opportunities for growth within the brand

Qualifications

• Experience in a customer facing role, people leadership & team development.
• Ability to meet sales & performance targets with outstanding planning.
• Comfortable with working flexible hours, including holidays.

Responsibilities

• Lead and work as part of a successful, engaged team.
• Drive customer engagement through products and campaigns.
• Use data (KPI's) to make sound business decisions.

Skills

Customer facing role experience

People leadership

Sales & performance target achievement

Problem solving skills

Communication skills

Data analysis using KPIs

Microsoft Office Suite proficiency

Job description

Overview

The Body Shop is committed to generating positive economic, social and environmental impact. We stand for ethical beauty, cruelty-free products and activism that aligns with our purpose. We champion a brand that is real, different and engaged in campaigns and partnerships that reflect our values.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving & communication skills
• Experience using data (KPI's) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don\'t believe in uniformity. We\'ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose