Assistant Manager

Halfords; Loughborough; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join Halfords as an Assistant Manager in Loughborough, where you'll lead the team in delivering exceptional customer service and driving business performance. This full-time role offers a competitive salary, uncapped bonuses, and a range of benefits including training opportunities and discounts. Ideal candidates will have a strong technical background and a passion for customer satisfaction.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support via Wagestream

24/7 GP Access

Share save scheme with 20% discount

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience in delivering high customer satisfaction.
• Ability to coach and train colleagues.
• Technical/mechanical experience preferred.

Responsibilities

• Assist the Centre Manager in daily operations and customer service.
• Drive profitability while focusing on customer journey.
• Work alongside technicians in the workshop.

Skills

Customer satisfaction management

Coaching and training

Technical/Mechanical ability

Health and Safety compliance

Communication skills

IT proficiency

Time management

Valid driving licence

Job description

Halfords Loughborough, England, United Kingdom

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Halfords Loughborough, England, United Kingdom

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This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide effective management and leadership, driving profitability with a firm focus on the customer journey. Ideally, you will have had previous hands-on experience as a mechanic, as you will divide your time between the workshop, working alongside technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this could be the perfect opportunity for you. Don’t delay, apply today!

• Maximum amount £33,100 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week (This centre is closed on Sundays)
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants, and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enroll in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords, including access to hybrid training plus the ATA & MOT Tester Qualifications.

Skills And Experience

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training to colleagues
• Technical/Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace. We're an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our Halfords Family.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Retail