Assistant Manager

Mitchells & Butlers PLC; London Borough of Havering; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension

28 days holiday

Staff discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking an Assistant Manager for The Thatched House, part of Vintage Inns near Upminster. You will support the General Manager, lead a team, and ensure guests receive an outstanding experience.

You will coach staff, maintain service standards, and motivate the team to perform at their best. We offer progression, staff discounts, a pension, 28 days of paid holiday, and other benefits.

Qualifications

• Experience in management and leading a hospitality team.
• Deliver exceptional guest experience through service leadership.
• Coach and develop staff to improve performance and morale.

Responsibilities

• Support the General Manager in day-to-day operations.
• Train and inspire the team to deliver high-quality food, drink and service.
• Act as role model and guide development within the team.
• Lead the team to create memorable guest moments.

Skills

Management experience

Guest service excellence

Team leadership

Training and development

Job description

Assistant Manager

Company: Mitchells & Butlers PLC

Salary: Competitive Salary

Hours: Full-time

Location: Upminster, RM14 3LT

Job type: Permanent

Posting date: 7 Nov 2026

Closing date: 20 Nov 2026

Summary

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Assistant Manager at the Thatched House, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be!

Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy atmosphere. If you want to be part of the Inn crowd, we want to hear from you.

What’s in it for me?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

What will I be doing? AS Assistant Manager

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.