Assistant Manager

Caffe Nero; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-known coffee chain in London is seeking an enthusiastic Assistant Manager to support store operations, ensuring customer satisfaction and high-quality standards. You will join a caring team that offers brilliant training and plenty of opportunities for personal and professional development. If you have supervisory experience in a customer-facing environment and a passion for coffee, this role is for you.

Benefits

Unlimited free handmade drinks

Discounted food and drinks

Opportunity for additional pay through incentives

Recognition for length of service

Access to benefits platform with discounts

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy environment.
• People-focused and caring about team development.
• Ability to meet business targets and thrive on challenges.

Responsibilities

• Support store operations while providing great customer service.
• Maintain high standards of coffee and food quality.
• Develop and grow the team through training.

Skills

Supervisory experience in customer service

People management

Business target achievement

Passion for brand

Job description

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager, you will support the running of the store, providing great customer service and maintaining the highest standards of coffee and food quality.

What you can expect:

• Brilliant training - no experience required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, with the chance to earn up to £750 for referring new team members.
• Length of service recognition.
• Access to our benefits platform, offering hundreds of discounts, rewards, and offers.
• Opportunity to earn an additional 30p per hour through our 'Nero 90' incentive, if the store achieves a high Customer Satisfaction score.

To be successful, you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer-facing environment.
• Be people-focused, caring about the welfare and development of your team.
• Enjoy meeting business targets and thrive on challenges.
• Strive for excellence in everything you do.
• Be passionate about the Caffè Nero brand!

Why choose us? When you join us, you're joining a caring, supportive, and friendly team — whether that's your colleagues, our regular customers, or your community. You'll be part of building something special and have fun along the way, with events like CN Club parties, our Barista of the Year Competition, or awards at our End of Year celebration.

The starting rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, energy, and enjoy interacting with customers, we'd love to hear from you!

Disability Confident

We are a Disability Confident employer. We will generally offer an interview to applicants who declare a disability and meet the job's minimum criteria. Please note that during high-volume, seasonal, or peak times, the number of interviews offered may be limited. For more details, please visit our website.