Assistant Manager

Bánh Bánh Brixton; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a vibrant restaurant in Brixton as an Assistant Manager, where you'll support daily operations and ensure exceptional customer service. Lead a dedicated team, drive sales, and uphold high standards in a dynamic environment. Your leadership will inspire both staff and guests alike, making every dining experience memorable.

Benefits

Service charge share with BOH team

Qualifications

• Previous experience in a supervisor or assistant management role in hospitality.
• Fluent in English (spoken and written).

Responsibilities

• Support the General Manager in daily operations and customer service.
• Supervise FOH and BOH teams, handle complaints.
• Monitor stock levels and manage labour costs.

Skills

Leadership

Communication

Customer Service

Problem Solving

Education

Level 2 Food Hygiene Certificate

Job description

**Position Summary**. As an Assistant Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional customer service, team performance, and smooth restaurant running. You will lead by example, coach the team, and help deliver financial targets.. . **Key Responsibilities**. - Support the General Manager in day-to-day operations, including opening/closing procedures.. - Ensure high standards of customer service and guest satisfaction.. - Supervise and motivate front-of-house (FOH) and/or back-of-house (BOH) teams.. - Handle customer complaints and resolve issues promptly.. - Assist in staff training, development, and performance reviews.. - Monitor and manage stock levels, orders, and deliveries.. - Ensure health & safety, food hygiene, and licensing regulations are followed.. - Help manage labour costs, rota scheduling, and payroll inputs.. - Drive sales and assist in achieving revenue and profitability goals.. - Cover the manager’s responsibilities in their absence.. . **Skills & Experience**. - Previous experience in a supervisor or assistant management role, preferably in hospitality or F&B.. - Strong leadership and team management skills.. - Excellent communication and interpersonal abilities.. - Good understanding of customer service principles.. - Confident in handling complaints and pressure situations.. - Basic financial awareness (e.g. cash handling, P&L understanding).. - Familiar with stock management and ordering systems.. - Knowledge of health & safety and food hygiene standards.. . **Requirements**. - Right to work in the UK.. - Flexible availability, including evenings, weekends, and holidays.. - Fluent in English (spoken and written).. - Personal licence (desirable, not essential).. - Level 2 Food Hygiene Certificate (preferred).

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £15 – £17 hourly
Benefits: included service charge share with BOH team

About Bánh Bánh Brixton:

Bánh Bánh is more than just a restaurant — it’s our heartfelt tribute to our beloved grandma,whose recipes and spirit continue to inspire us.Every dish tells a story. Every bite brings you closer to the vibrant markets of Saigon.