Assistant Manager

FRASERS; London; On-site; GBP 35,000 - 41,000; Full time

Job summary

Join a dynamic team at a leading retail group, where you will play a pivotal role in redefining the shopping experience. As a Manager, you will be responsible for training and motivating your team, ensuring exceptional customer service, and achieving sales targets. With a strong emphasis on personal development and team engagement, this role offers an exciting opportunity to grow within a forward-thinking company. You'll enjoy competitive rewards, including a solid salary and various bonuses, while being part of an innovative environment that values your contributions and encourages your professional growth.

Benefits

20% staff discount

40% uniform discount

Development courses with national qualifications

Participation in the Fearless1000 Incentive Scheme

Weekly, monthly, and quarterly bonuses

Qualifications

• Experience in a fast-paced retail environment is essential.
• Proven ability to influence sales and manage payroll effectively.

Responsibilities

• Assist the Store Manager in training and engaging the team.
• Monitor KPIs and ensure compliance with store procedures.
• Motivate the team to deliver excellent customer service.

Skills

Leadership

Sales Management

Customer Service

Team Training

Budget Control

Job description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering an exciting new future as Frasers and are looking for dynamic candidates to join our team in Derry.

The Opportunity

As a Fraser's Group employee, you will be part of one of the UK's fastest growing retailers. We are rethinking retail with our varied collection of brands, constantly striving to innovate and elevate our stores. We are pushing the boundaries of traditional retail environments and future-proofing our business. We seek Managers who are fearless, willing to take risks, and eager to reap rewards.

Reporting to the Store Manager, you will share responsibility for your store and team within The Frasers Group. Your role involves assisting the Store Manager in training, coaching, and engaging the team to surpass company objectives. You will support business initiatives, ensure their successful implementation, and assist with store operations, customer service, budget control, personnel, and product management. Additionally, you will take ownership of key areas and be accountable for the store in the absence of the Store Manager.

The Ambition

Operations

• Assist with all store operations, ensuring KPIs are met
• Support workload planning to ensure a productive team
• Make confident decisions and delegate effectively
• Ensure compliance with processes and procedures, maintaining a safe environment
• Assist with training and coaching the team
• Use communication tools to monitor task completion and deadlines

Controls

• Use reports to monitor wage controls weekly, resolving issues promptly
• Support store scheduling aligned with trading patterns
• Assist with payroll processing and problem-solving
• Ensure store compliance with standards for customer service and security
• Take accountability for wage control and store management in the absence of the Store Manager

Sales

• Understand customer expectations and motivate the team to deliver excellent service
• Train the team on product features to maximize sales
• Track and communicate KPI targets, motivating the team
• Maintain strong commercial awareness of industry trends and competitors
• Analyze reports to enhance sales and profitability
• Implement merchandising guidelines effectively on the sales floor

Development

• Identify internal talent and support performance management
• Address performance issues professionally
• Engage in personal development and accept constructive feedback
• Promote Frasers Group core values and foster team engagement
• Encourage team feedback and act as a liaison with the Store Manager

Leadership and Management

• Inspire and role-model for the team
• Coach and motivate team members to succeed
• Take responsibility for key areas and outcomes
• Build strong relationships within the team
• Collaborate with the Store Manager to contribute to overall store success

The Rewards

• Basic salary of £35,161 per annum
• Weekly, monthly, and quarterly bonuses
• Commission on various products, paid monthly
• Participation in the Fearless1000 Incentive Scheme
• Development courses with national qualifications
• 20% staff discount across all Frasers Group brands
• 40% uniform discount

Requirements

• Supervisory or management experience in a fast-paced, high-volume retail environment
• Proven ability to positively influence sales, payroll, and stock loss
• Experience in developing talented individuals
• Ability to work under pressure and meet strict deadlines
• Commitment to supporting the store manager in maintaining high standards and customer service