Assistant Manager

Grind; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant hospitality company in London is seeking an Assistant Manager to oversee operations, support management, and drive team performance. This role is ideal for individuals with 1-2 years of restaurant management experience, looking to develop their career in a dynamic environment. Strong leadership and communication skills are essential, along with a proactive attitude towards service excellence. Join a supportive team committed to professional growth and organizational values.

Benefits

Crew Card Membership - 50% off all Food & Beverage

Retail discounts on Grind at Home products

Up to £300 referral bonus

Invitation to social events

Access to Wellness Scheme

Qualifications

• 1-2 years of restaurant management experience required.
• Demonstrated confidence in leading Front of House team.
• Ability to drive service and sales in a high-pressure environment.

Responsibilities

• Assist in daily operations of the coffee shop.
• Open and close the site in absence of management.
• Lead Front of House team and deliver training.

Skills

Managerial skills

Communication

Problem-solving

Time-management

Team-player

Job description

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Grind is a hospitality company based in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, serving coffee, food, and cocktails with a vibrant soundtrack.

We are seeking passionate individuals for the role of Assistant Manager to join our team. The role involves running your site efficiently, supporting the senior management team to meet targets, and helping to develop your career in hospitality. Our General Manager will support your professional growth, whatever your career goals.

To qualify, you should demonstrate confidence in leading the Front of House team, drive service and sales, and be energetic and passionate on site. A minimum of 1-2 years of restaurant management experience, supporting a busy team, and a proactive attitude are required.

Role Responsibilities:

• Assist management in daily operations of the coffee shop
• Open and close the site in the absence of senior management
• Understand and implement GRIND Steps of Service
• Provide exemplary service according to procedures
• Lead a busy Front of House team effectively
• Create daily brief sheets for the team
• Deliver and develop Front of House training programs
• Support recruitment and onboarding of new staff
• Motivate staff and maintain a positive attitude
• Participate in team and management meetings
• Adhere to house rules at all times
• Maintain a smart and professional appearance, representing the company positively

Skills Required:

• Strong managerial and leadership skills
• Excellent communication skills for effective dialogue with colleagues and customers
• Ability to work under pressure and use initiative
• Problem-solving skills and escalation of complaints when necessary
• Team-player with a commitment to excellence and leading by example
• Strong time-management and prioritization skills

Perks & Benefits:

• Crew Card Membership - 50% off all Food & Beverage at Grind locations
• Retail discounts on Grind at Home products
• Up to £300 referral bonus
• Invitation to social events
• Access to Wellness Scheme

If you're interested, please submit your CV with your application.

Only candidates with the right to work in the UK or holding a valid UK work permit/visa will be considered.

Grind is an equal opportunity employer, committed to diversity and inclusion.

We look forward to hearing from you!