Assistant Manager

Bailies Coffee Roasters; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading coffee roaster in London is looking for a senior supervisor/assistant manager to lead their small team and oversee store operations. This role includes managing team dynamics, ensuring high customer service standards, and engaging in various operational duties such as food preparation and stock management. The ideal candidate is proactive, possesses strong leadership skills, and has a passion for hospitality.

Benefits

Competitive salary with training opportunities

Potential for role development

Staff benefits including discounts

Flexible rota with weekends off

Supportive team environment

Statutory holidays and pension scheme

Fun workplace culture

Qualifications

• Experience managing or assisting in management in a specialty coffee shop.
• Strong communication skills in English.
• Knowledge of health & safety legislation.

Responsibilities

• Lead team and oversee daily store operations.
• Manage customer service and store maintenance.
• Recruit, train, and develop team members.

Skills

Leadership

Customer Service

Problem Solving

Time Management

Organization

Attention to Detail

Team Spirit

Coffee Skills

Computer Literacy

Education

Eligibility to work in the UK

Job description

The Role

We are seeking an experienced senior supervisor/assistant manager to lead our small team and oversee daily store operations, enabling the founder to focus on business development. The ideal candidate will align with TGM’s customer service standards and welcoming atmosphere. With prior experience managing or assisting in managing a specialty coffee shop, you will be confident to lead the team and manage all aspects of the business, fostering a proud and growing workplace. Additionally, this role includes a multi-functional component, occasionally involving kitchen baking and food prep duties.

Day-to-day duties will include:

1. Assisting in store, team, and customer management;
2. Serving customers and ensuring high service standards;
3. Opening and closing the store;
4. Operating & programming the POS system;
5. Ordering, stock management, stocktaking, and supplier relations;
6. Team management, including recruitment and scheduling;
7. Training and developing team skills in a fun, engaging manner;
8. Maintaining health & safety policies in line with HACCP;
9. Daily, weekly, and monthly store maintenance and cleaning;
10. Fostering a positive, fun, and productive working environment.

You

The ideal candidate is proactive, a problem solver, and hands-on. You possess a warm, outgoing personality with a positive attitude, comfortable managing a small team, and collaborating with the founder and kitchen staff. You take pride in working for a small, independent business with growth opportunities.

We seek a motivated team member passionate about hospitality, with excellent attention to detail in food and drink preparation and service, and the ability to manage workflow efficiently.

Essential qualities include:

• Natural leadership with small team management experience and a passion for hospitality;
• Friendly, welcoming demeanor with a positive, hardworking attitude and excellent customer service skills;
• Strong attention to detail, both administratively and in daily store setup;
• Excellent time management and organizational skills;
• Logical, calm problem-solving abilities;
• Knowledge of health & safety legislation, allergens, and relevant procedures;
• Hands-on approach, willing to engage in all aspects of the business;
• First-class coffee skills and ability to train others;
• Understanding of P&L in hospitality;
• Responsibility-taking in daily operations;
• Good humor and team spirit;
• Computer literacy, especially email and Excel;
• Fluency in spoken and written English and eligibility to work in the UK.

The following would be advantageous:

• Previous food prep experience;
• Food safety and hygiene training;
• First aid certification.

What we offer:

• Competitive salary with training opportunities;
• Potential for role development within a growing company;
• Staff benefits including drinks, meals, and product discounts;
• Flexible rota with regular weekends off;
• Supportive team environment with socials and training;
• Statutory holidays and pension scheme, including a full week off between Christmas and New Year;
• Fun and engaging workplace culture.