Assistant Manager

10 Greek Street; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established restaurant in London seeks an Assistant Manager to lead a dynamic team. Responsibilities include managing operations, staff development, and improving customer experiences. This full-time position offers competitive compensation and additional benefits in a vibrant hospitality environment.

Benefits

Tips

Discounted or free food

Subscription to employee support scheme

Away days

Qualifications

• Proven experience as a manager in the restaurant or hospitality industry.
• Strong leadership, management, and communication skills.
• Ability to drive revenue growth and control costs.

Responsibilities

• Manage day-to-day operations and staff development.
• Ensure high levels of customer satisfaction.
• Deal with customer complaints professionally.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Job description

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Director of Operations at Braybrooke Beer Company Ltd and Tagg & Connell Ltd

Who are we?

For the past thirteen years 10 Greek Street has been serving London beautiful, seasonal food with a perfectly curated wine list in a relaxed and welcoming environment. The restaurant has established itself as a classic Soho staple, serving a daily changing menu that celebrates premium ingredients alongside a constantly evolving wine and drinks list.

Focus of the role:

To lead our passionate and dynamic team in delivering an exceptional customer experience. This is a full-time on-site role at 10 Greek Street in London. The Assistant Manager will be responsible for assisting the General Manager in manging the day-to-day operations, managing and developing staff, ensuring high levels of customer satisfaction, controlling costs, and driving revenue growth. The Assistant Manager will also be responsible for helping maintain a safe and healthy work environment, ensuring staff are complying with health and safety regulations.

Key responsibilities:

• Responsible for opening and closing the premises and being a key holder
• Manage the front of house staff on shifts and liaise with the kitchen to ensure a smooth and successful service
• Assist the General Manager in leading the staff to deliver a customer experience that is second to none
• Deal with any customer complaints in a professional and calm manner ensuring the issue is successfully resolved
• Assist the General Manager with certain administrative roles as designated.
• Maximise the number of covers and constantly be looking for ways to upsell and increase revenue
• Work with the General Manager to ensure all private room and venue hire bookings are delivered to the highest standards
• Responsible for helping ensure all restaurant telephone and email enquiries are responded to appropriately and in a timely manner.
• Assisting the Bar Manager to ensure all stock usage is being logged appropriately and deliveries are being imputed and accepted correctly into the system.
• Ensuring all stock products are up to date and correctly set up on the epos system
• Encouraging an atmosphere of positivity, inclusivity and tolerance
• Be the main point of contact for the Operations Director when the General Manager is on annual leave or sick

Essential or Preferred Skills:

• Proven experience as a manager in the restaurant or hospitality industry
• Strong leadership, management, and communication skills
• Experience with staff management and development
• Ability to drive revenue growth and control costs
• Excellent problem-solving, decision-making, and organisational skills
• Knowledge of health and safety regulations and policies
• Passionate about great food and exceptional service

Additional pay:

• Tips
• Discounted or free food
• Subscription to Pirkx employee support scheme
• Away days

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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