Assistant Manager

Muji Europe Holdings Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager for their central London store. The successful candidate will lead the sales team, ensure exceptional customer service, and manage stock efficiently. This role offers an excellent opportunity to develop leadership skills within a vibrant retail environment.

Benefits

28 days holiday/year

20% Staff Discount

Pension scheme

Monthly commission

Great working environment

Qualifications

• Previous experience in Retail.
• Experience managing teams.
• Proven experience driving sales.

Responsibilities

• Manage and develop the sales team to maximise sales.
• Organising staff rotas and ensuring customer satisfaction.
• Maintain store standards and assist with stock management.

Skills

Leadership

Team Development

Customer Service

Business Acumen

Organization

Education

Experience in Retail

Job description

Assistant Manager - London, United Kingdom

Full-Time

We have an opportunity for an Assistant Manager to join one of our central London stores. Reporting to the Store Manager, the Assistant Manager will manage and develop the sales team to maximise the sales, control the stock and cash following the Company guidelines and deputise for the Store Manager in their absence.

Role and responsibilities
- To introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations.
- To be aware of and communicate both store and company budgets, assuring that all staff maintain an appropriate awareness.
- Support recruiting new staff in accordance with company procedure.
- Ensure all staff receives appropriate and necessary training to perform their duties at a high standard.
- Organising staff rotas and holidays.
- To ensure all areas on the shop floor are covered at all times of the day and all customer needs are met and deal promptly and efficiently with customer complaints.
- Assist in the layout and display of merchandise.
- Maintain a high level of housekeeping throughout the store at all times.
- Use weekly line reports to maintain detailed stock information for practical display use.
- Be aware of all advertising/editorial in order to take every opportunity to promote lines.
- Help plan and run twice yearly sales.
- Oversee stockroom supervisor in the maintenance and replenishment of stock, transferring and receiving stock and the organisation of stockroom.
- Maintain knowledge of cash systems including methods of payment, refund, and discount facility.
- Guarantee end of day procedures are followed with cashing up and banking in line with MUJI guidelines.
- Work with the manager to perfect the customers journey with focused customer service training and best seller information.
- Maintain awareness of security with all staff members.
- Ensure company policy on Health and Safety is adhered to, protecting both the employees and customers.

Knowledge and skills
- Ability to manage and develop a positive and productive team.
- Motivated to achieve and exceed goals.
- Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills.
- Demonstrable and strong business acumen.
- Highly organised with the ability to adapt quickly to strategic change.
- Self-starter, who takes the initiative.
- Good communicator.

Education and experience
- Previous experience in Retail.
- Experience managing teams.
- Proven experience driving sales.

What we offer
- Competitive basic salary per annual basic + monthly commission
- 28 days holiday/year (including bank holidays) that increase with length of service
- 20% Staff Discount and Perkbox
- Pension scheme
- Great working environment