Assistant Manager

Halfords; Ipswich; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

5 days a week

Refer a friend scheme

Discounts on Halfords products

Job summary

Halfords is seeking an Assistant Manager to work with the Centre Manager, split between workshop duties and daily sales/customer service leadership. You’ll drive profitability with a focus on the customer journey and staff development in a fast-paced environment.

Desirable experience as a mechanic or in a similar management role, with Level 2/3 Light Vehicle Maintenance qualification or equivalent. A full driving licence and strong communication are essential.

Qualifications

• Hands-on experience as a mechanic or management in a workshop.
• Strong technical knowledge with diagnostic skills.
• Full, valid driving licence and ability to work in a busy workshop.
• Excellent customer service and leadership to drive profitability.

Responsibilities

• Assist the Centre Manager in daily sales and customer service.
• Lead and support workshop team to deliver quality work.
• Balance workshop time with front-of-house duties.
• Coach and develop colleagues to improve performance and service.

Skills

Leadership

Customer service

Coaching

Training

Time management

Communication

IT proficiency

Driving licence

Education

Level 2/3 Light Vehicle Maintenance

Job description

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

Compensation & Benefits

• On-target earnings up to £45,422
• Comprising a base salary of £33,481 - 36,322
• An uncapped monthly bonus scheme with average additional earnings of £9,100 per year.
• 5 days a week (Closed on Sunday's)
• Earn extra with our refer a friend scheme.
• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

Company Overview

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Benefits

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Career Development

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.