Assistant Manager

St Austell Brewery Ltd; Inner Hope; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-known pub company in Inner Hope is seeking an Assistant Manager to oversee operations and support the General Manager. You will motivate a passionate team, ensure exceptional customer service, and maintain high standards of food quality. Ideal candidates will have previous hospitality experience and strong leadership skills. Benefits include discounts, career progression opportunities, and flexible working arrangements.

Benefits

30% off food and drink

50% off overnight stays

£150 towards a stay

Tips

Bonus Scheme

Discount scheme

Cycle to work scheme

Career progression

Meal provided for shifts

Flexible working

Paid time off to volunteer

Qualifications

• Experience in a hospitality leadership role.
• Ability to motivate and inspire team members.
• Understanding of health and safety regulations.
• Strong customer service skills.

Responsibilities

• Support the General Manager and oversee operations.
• Ensure high standards of service and food quality.
• Handle customer feedback and improve service.
• Manage admin and cash systems when GM is absent.

Skills

Team motivation

Customer service

Food quality oversight

Health and safety knowledge

Job description

The Hope & Anchor is a vibrant pub with scenic rooms that offers quality food and drink in one of South Devon’s most cherished coastal destinations.

You’ll be working in Hope Cove – a much-loved fishing village renowned for its golden beaches and breathtaking seascapes. Taking a front-row seat that’s a mere pebble’s throw from the water, the Hope & Anchor is perfectly placed for admiring the view and exploring all the area has to offer.

This exciting role will see you work in an inspiringpart of the world, motivating a team of passionate people while supporting andoccasionally stepping in for the General Manager.

About You:

Taking the helm when the General Manager is away, youmotivate team members to deliver their best and ensure everything is runningsmoothly and efficiently.

Creating a warm welcome to guests comes naturally toyou, making every first impression count to ensure experiences delight from theget-go.

Keeping a watchful eye over customer feedback meansyour team is always adapting to maintain high standards and improve wherenecessary.

You go above and beyond to ensure a consistently highlevel of service, supporting the full team including Front and Back of Houseduring peak times.

You oversee the consistent production of a qualityfood offering and recognise the importance of the Kitchen Team.

Having a wealth of experience in a similar role meansyou are able to recognise when team members need help and you’ll support whereneeded.

A keen eye for detail means you keep all admin andcash management systems ticking along as they should, taking responsibilitywhen the General Manager is away.

You know health and safety regulations like the backof your hand.

Team members see you as an inspiring role model andknow they can depend on you for support and development.

You take pride and responsibility for your owndevelopment, with an eye towards becoming a General Manager one day.

What we offer you in return:

30% off food and drink in our pubs

50% off overnight stays in our pubs

£150 towards a stay in one of our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of retailers

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours (up to the valueof £10)

Family-friendly policies

Flexible working

Paid time off to volunteer

Additional Info:

If you would like more information and a jobdescription please email [e-mail]

St Austell Brewery is an Equal Opportunitiesemployer, and we positively encourage applications from suitably qualified andeligible candidates, regardless of age, sex, race, disability, sexualorientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We also welcome requests for flexibleworking.

Early applications are encouraged as we’ll reviewapplications throughout the recruitment process and reserve the right to closethe advert at any time. Please note that we politely request no contact fromrecruitment agencies or media sales. Speculative CVs from recruitment agencieswon’t be accepted, nor the fees associated with them.