Assistant Manager

TN United Kingdom; Ilford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support store operations. In this dynamic role, you will motivate staff and ensure exceptional customer service, driving sales while upholding company standards. You'll engage with customers, resolve issues, and analyze store metrics to enhance performance. This position offers opportunities for personal development and career growth within a leading global retailer, making it an exciting opportunity for those passionate about the retail industry.

Benefits

Discretionary Bonus Scheme

Staff Discount

Pension Scheme

Opportunities for personal development

Qualifications

• Strong communication skills are essential for effective customer service.
• Proficiency in IT tools is required for daily operations.

Responsibilities

• Support the Store Manager with daily operations and staff motivation.
• Handle customer inquiries and complaints professionally.
• Achieve and exceed sales targets while maintaining company standards.

Skills

Verbal Communication

Written Communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Company Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in more than 30 markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The company continues to grow both in the UK and internationally.

Our Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek team members who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth areas.

Role Overview

In this role, you will support the Store Manager with daily store operations. You will take ownership of various duties, ensure KPIs are met, and act as the first point of contact in the Manager's absence. Your responsibilities include motivating staff, driving sales, and delivering exceptional customer service while exceeding targets and upholding company standards.

Key Responsibilities

1. Provide considerate and responsible service to customers throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Maintain personal appearance and dress standards in line with company guidelines.
4. Understand and utilize the Customer Service measuring program and Customer Satisfaction Surveys.
5. Achieve and aim to exceed sales targets.
6. Interpret relevant Oracle reports effectively.
7. Use in-store devices actively to engage the team.
8. Analyze store dashboard metrics such as Footfall, ATV, and Conversion rates.
9. Use visual merchandising techniques to attract and engage customers.
10. Ensure weekly briefs are communicated and actioned.
11. Price merchandise correctly, update prices as needed, and display POS appropriately.
12. Keep stock displays clean and presentable at all times.

Training & Development

1. Develop internal staff and promote career progression within the group.
2. Monitor staff training and progression through the relevant e-assessment platforms.
3. Assist with recruitment, onboarding, and staff training initiatives.
4. Prioritize management development through the Trainee Management Academy.

Skills, Experience & Knowledge

1. Strong verbal and written communication skills.
2. Proficiency in IT tools such as Microsoft Outlook, Word, and Excel.

Employee Benefits

• Discretionary Bonus Scheme
• Staff Discount on JD Group and other brands within the organization
• Pension Scheme
• Opportunities for personal development and career growth

Please note that due to high application volumes, it may take time to review all applications. If you do not hear back within two weeks, please consider your application unsuccessful. Successful candidates will be contacted for an initial meeting with the talent team, followed by an interview with the hiring manager.