Assistant Manager

JR United Kingdom; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure management company is searching for an Assistant Manager to enhance the guest experience at their luxury residential developments. This role involves managing operational aspects of a high-end fitness club, ensuring quality service for high net worth individuals, with opportunities for career advancement and industry qualifications.

Benefits

Career progression and learning opportunities

Contracted hours with earnings opportunities

Holiday and pension benefits

Birthday off

Social calendar events

Qualifications

• 2+ years of fitness industry experience, ideally in a 5-star or luxury environment.
• Previous management experience or enhanced responsibilities.
• RLSS NPLQ qualification or willingness to obtain.

Responsibilities

• Support the Club Manager in operational tasks and quality service.
• Lead Duty Manager team to drive service performance.
• First point of contact for customer inquiries, ensuring exceptional service.

Skills

Customer Service

Communication

Organization

Fitness Instruction

Health and Safety Compliance

Tools

Microsoft Word

Microsoft Excel

Job description

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We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!

• Career progression and learning opportunities including industry qualifications
• Contracted hours with the opportunity to increase your earnings by personal training
• A stunning work environment
• Holiday, pension and your birthday off!
• A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment

About Us

My client, a 5* Leisure Management company operating high-end luxury residential developments across London is now recruiting for Assistant Manager. The job of Assistant Manager is to support the Club Manager and wider leisure team in delivering a 5* experience for the residents, guests and external contractors at the development. This is a varied role involving a blend of operational, fitness and customer service duties in which previous management and operational experience will be essential.

• Supporting on all operational aspects of the Club including quality, development, customer service including organising external practitioners, treatments and personal training, maintenance & Health and Safety
• Leading the Duty Manager team driving the service level performance of the club
• Deputising for Club Manager in their absence
• Opening or closing the facility overseeing the day to day running of the facility including, health and safety checks, pool testing, ensuring exceptional brand standards are being met
• Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
• Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings
• Liaising with housekeeping and cleaning staff to ensure that safety and cleanliness standards are maintained
• Preparing and reviewing standard procedural documents for daily operations
• Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift

This position is on a 40 hour per week contract, you must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.

Qualifications and Experience

* Previous management experience or key areas in which enhanced responsibilities have been held

* Two years fitness industry experience and ideally in a 5-star or luxury environment

* Swimming pool or pool plant operations experience

* Good written and verbal communication skills

* The ability to use Microsoft Word and Excel to a good standard

* RLSS NPLQ qualified or willing to undertake

Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn.

If this sounds of interest, please apply today!