Assistant Manager

BRAVISSIMO LTD; Greater London; On-site; GBP 31,000; Full time

Job summary

An established industry player seeks a passionate Assistant Manager to enhance customer experiences in their vibrant London store. This role involves leading a dedicated team, ensuring every customer feels valued and inspired. With a commitment to excellence and a proactive approach, you'll drive the store's success while embracing new ideas and fostering team development. Join a supportive environment that prioritizes personal growth and customer satisfaction, where your contributions make a real difference.

Benefits

Up to 25 days holiday

50% discount on full priced items

Healthcare Cash Plan

Employer pension contributions up to 6%

Life Assurance

Great training and learning resources

Access to discounts at many retailers

Qualifications

• Experience in a management role with a focus on customer service.
• Ability to lead and develop a team effectively.

Responsibilities

• Support the Store Manager in delivering excellent customer service.
• Lead the team to ensure a positive customer experience.

Skills

Leadership

Customer Service

Attention to Detail

Creativity

Team Development

Job description

Assistant Manager, 37.5 hours per week, Permanent Contract in our Oxford Circus, London shop

Salary: £30,250 (inclusive of 10% London Weighting)

Bravissimo is a privately owned, award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup.We have 25 shops in the UK, along with a well-established ecommerce operation.Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about!

• Up to 25 days holiday
  
• The opportunity to buy up to 5 additional days holiday each year
  
• Access to free and confidential 24/7 employee support from Retail Trust
  
• 50% discount on full priced items for you, your family & friends, up to a limit
  
• Healthcare Cash Plan for you and up to 4 children through Medicash
  
• Employer pension contributions up to 6%(depending on length of service)
  
• Life Assurance
  
• Great training and learning resources
  
• Long service awards after 5 years’ service
  
• Access to new and upcoming products, with the opportunity to provide feedback
  
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

About the Job

As an Assistant Store Manager at Bravissimo, you will support the Store Manager in ensuring that every customer leaves the store feeling absolutely amazing. You will be a role model to your team, ensuring that our ‘feel good’ ethos is driven through every customer interaction.

You will lead the team to deliver a fantastic service to every customer. You should enjoy getting stuck in, but be a confident leader, ensuring that Supervisors are running their areas effectively. With a passion for excellence, you should strive to ensure that no customer ever leaves without having anything short of a true Bravissimo experience.

You should have great attention to detail, being able to juggle multiple priorities, whilst keeping customer experience at the highest level. You should also be able to think creatively and not be afraid to make suggestions that will enhance the customer experience further.

As a member of the Management team, you should be able to take full responsibility for the store when required.

About You

We are looking for an experienced Assistant Manager with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident and empathetic leader, who thrives on developing others to succeed. As well as being passionate about your team’s success, you will also have a keen interest in your own continuous development.

You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset.

Whilst Management experience is essential, we can give you all the skills and knowledge you need about Bravissimo! We offer tailored training and development, and you will be surrounded by a team of caring colleagues who will support you every step of the way.

Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.

Interested?

To apply for this role, please provide a copy of your CV along with a letter which should include why you would like to work for Bravissimo, why this position excites you and your current salary You will be prompted to add these at the end of the application process. To apply, please click the ‘Apply Now’ button.

Please note, we do monitor applications as they come in and may close jobs to new applications should we receive enough suitable candidates, so please do apply as soon as you can.

£30,250 (inclusive of 10% London Weighting)