Assistant Manager

ZARA; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Zara is seeking a Department Manager for its London stores across Ladieswear, Menswear and Kidswear. You will lead a high-performing team, deliver exceptional customer experiences and drive sales performance in a fast-paced retail environment.

As the heart of the store, you will manage operations, merchandising, and budgeting while coaching talent and ensuring excellent service. Join a globally recognised brand and influence store results daily.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Proven ability to motivate and develop staff.
• Strong commercial awareness with a track record of delivering results.
• Experience managing KPIs, productivity and budgets.

Responsibilities

• Inspire, coach and develop a high-performing team to deliver outstanding service.
• Analyse sales performance to maximise opportunities and manage KPIs.
• Provide expert product knowledge and styling advice to customers.
• Maintain visual merchandising, stock control and department budgeting.

Skills

Leadership

Team management

Communication

Planning & prioritisation

Commercial mindset

Analytical skills

Customer service excellence

Working under pressure

Job description

At Zara, fashion moves fast and so do we.

We're looking for ambitious, commercial and people-focused Department Managers to join our London stores across Ladieswear, Menswear and Kidswear. Whether your passion is styling the latest trends, creating exceptional customer experiences or developing high-performing teams, this is your opportunity to make a real impact in one of the world's most dynamic retail environments.

As a Department Manager, you'll be at the heart of the business, leading your team to deliver outstanding service, drive sales performance and create an inspiring shopping experience for our customers every day.

If you're ready to take ownership, influence store results and develop future talent while working with one of the most recognised fashion brands in the world, we'd love to hear from you.

What You'll Be Doing

Lead Your Team

• Inspire, coach and develop a high-performing team.
• Create a positive and engaging working environment where people can thrive.
• Identify and develop future leaders through ongoing coaching, training and succession planning.
• Lead by example, setting the standard for customer service, teamwork and performance.

Drive Commercial Results

• Analyse sales performance and implement actions to maximise opportunities.
• Monitor department productivity, profitability and KPIs.
• Use your commercial awareness and product knowledge to drive sales and deliver results.
• Stay ahead of competitors and emerging fashion trends.

Create an Outstanding Customer Experience

• Ensure every customer receives an exceptional experience.
• Support your team in delivering expert product knowledge and styling advice.
• Resolve customer queries professionally and confidently.
• Champion the latest collections, bestsellers and new arrivals.

Deliver Operational Excellence

• Maintain exceptional visual merchandising standards.
• Ensure stock is replenished effectively and your stockroom remains organised.
• Manage department payroll, rotas and budgeting efficiently.
• Ensure compliance with company policies, health & safety standards and operational procedures.

What We're Looking For

• Management experience within a fast-paced retail environment.
• Proven ability to lead, motivate and develop teams.
• Strong commercial awareness with a passion for driving results.
• Experience managing KPIs, productivity and operational performance.
• Understanding of retail operations and customer service excellence.

Skills That Will Help You Succeed

• Strong leadership and communication skills.
• Organised with excellent planning and prioritisation abilities.
• Commercial mindset with strong analytical skills.
• Positive, proactive and solutions-focused approach.
• Ability to work under pressure in a fast-moving environment.
• Passion for fashion, people and delivering exceptional experiences.

Why Zara?

At Zara, every day is different. We offer a collaborative culture where innovation, creativity and development are encouraged. You'll have the opportunity to grow your career, work with talented teams and help shape the success of one of the world's leading fashion retailers.

Ready to take the next step in your retail leadership career?