Assistant Manager

Bubble CiTea Ltd.; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the bubble tea market is seeking an Assistant Manager to lead a vibrant team in delivering exceptional customer experiences. This role emphasizes the importance of maintaining high standards of service, cleanliness, and employee development. As part of a family-oriented workplace, you'll be responsible for training staff, managing store operations, and ensuring customer satisfaction. With a focus on career progression, this position offers a unique opportunity to grow within a supportive environment. If you are passionate about customer service and enjoy working in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Free Bubble Tea on Breaks

Staff Discount Scheme

Career Progression Opportunities

Bonus Scheme

Pension Scheme

Qualifications

• Experience in a managerial role in the food/beverage industry.
• Ability to work flexible hours and maintain punctuality.

Responsibilities

• Oversee all aspects of the store and ensure compliance with regulations.
• Develop a high-performing team and respond to customer feedback.
• Manage store cleanliness and training of staff.

Skills

Customer Service

Team Leadership

Sales Performance Management

Food Safety Regulations

Social Media Management

Education

Experience in Managerial Role

Tools

TikTok

Job description

JOIN US!

BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!

OUR MISSION

Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.

WE ARE LOOKING FOR

• Assistant Manager

YOU WILL

• Be in charge and responsible for all aspects of the store.
• Set a positive tone and strong work ethic, leading by example.
• Ensure that the company's regulatory policies and daily guidelines of the store including food safety and sanitation regulations are strictly followed.
• Supervise and oversee the sales performances of the store.
• Keep the store clean and presentable.
• Ensure proper shift assignment for your team members.
• Ensure standards for quality, customer service and health and safety are met.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain store part-time staff by recruiting, selecting, orienting and training.
• Maintain the stability and reputation of the store.
• Develop a passionate working environment and help our bubble baristas to constantly grow and improve.
• Build, develop and maintain a high performing team.
• Respond to customer complaints and comments.
• Train and educate your team on making drink processes and policies.
• Manage and create content for TikTok.
• Complete reasonable tasks assigned by the company.

YOU ARE

• Experienced in a managerial/supervisor role in driving a high sales-focused culture in the fast-paced food/beverage industry.
• Able to work flexible hours, including evenings, weekends or holidays.
• Legally eligible to work in the UK.
• An energetic person with positive thinking, with a ‘can do’ attitude.
• Maintain regular and consistent attendance and punctuality.
• Willing to learn new skills and share your knowledge with our customers & the team.

WE WILL

• Provide amazing opportunities for career progression.
• Treat you to a free bubble tea drink on breaks during the shift.
• Offer you a staff discount scheme on our lovely bubble tea drinks.
• Provide you with great training to ensure you fit into the team as quickly as possible.
• Strive to provide numerous opportunities to help you grow while being a part of BUBBLE CITEA.
• Bonus scheme.
• Pension scheme.