Assistant Manager

Level X; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Level X, a leading boutique bowling business, seeks passionate hospitality professionals to enhance guest experiences. The role involves managing service standards, motivating a diverse team, and engaging guests across various activities. Join our vibrant team and enjoy benefits like free bowling, team events, and a supportive work environment.

Benefits

28 days holiday per year

Free bowling for staff and guests during off-peak times

25% off food and drink

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Qualifications

• Previous hospitality experience is essential.
• Must possess good communication skills for dealing with a diverse team.

Responsibilities

• Ensure positive guest service in all areas and manage shifts covering the entire venue.
• Adhere to company standards and create a motivating atmosphere for team members.

Skills

Customer Service

Leadership

Communication

Team Motivation

Problem Solving

Job description

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Lane7 are the fastest growing and the market
leading boutique bowling business in the UK, with multiple venues across three
brands: Lane7, Level X and Gutterball. Bowling is our thing – it has been for
the last 10 years. Think of us as your one-stop-shop for a great activity
packed experience that also offers arcades, beer pong, pool, golf, darts,
shooting pods, karaoke and much more! We aim to give you the best night out
every time, with all your best nights rolled into one. We have the perfect
entertainment for everyone and for every occasion.

Could you be what we’re looking for?

We’re looking for creative, passionate, and
exciting people to make our guest experience the best going. You bring the good
vibes, we bring the opportunities to grow through our brand.

Who is the ideal candidate?

• Previous hospitality experience is essential
• A natural people person who puts great customer service at the top
  of their agenda
• Enthusiasm and the ability to create a sense of fun and motivate a
  team whilst upholding standards and maintaining discipline
• Self-discipline, initiative, leadership ability with an outgoing
  personality
• Ability to motivate employees to work as a team to ensure service
  meets stellar standards
• Must be able to handle the pressures of simultaneously coordinating
  a wide range of activities and recommending appropriate solutions to any
  problems arising
• Must possess good communication skills for dealing with diverse
  team

The Role

• Ensure positive guest service in all areas. Respond to complaints
  within the given parameters or escalate to the Deputy / General Manager,
  taking any and all appropriate actions to turn dissatisfied guests into
  returning guests
• Managing shifts covering the entire venue
• Adhere to company standards and service levels to increase sales,
  minimise costs, beverage, supply and labour costs
• Actively participate in all areas of the operation from gaming,
  food, beverage, events, sport and labour whilst maintaining required
  standards of operation in daily activities
• Create an environment that is team focused and encourage a
  professional and motivating atmosphere for all team members

What We’ll Offer

• 28 days holiday per year
• Free bowling and activities for you and up to 3 others when you
  aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year
  though our team social calendar
• Join your teams Monday bowling club
• Annual team awards party
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
  
• Cycle2Work scheme
  partnered with Halfords
• Refer a friend scheme
• Access a portion of your salary early and explore many other benefits and savings through our partnership with Wagestream.
  

To Apply

All candidates must be fluent in written and
spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get
in touch asap to find out more and join us!