Assistant Manager

Greystar; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global real estate company seeks an individual to manage the day-to-day resident experience at their property in Glasgow. This role involves assisting with financial operations, marketing, and community engagement, requiring strong customer service and organizational skills. Candidates should have a passion for delivering exceptional experiences and the flexibility to adapt to changing needs.

Qualifications

• Excellent customer service skills and experience.
• Strong relationship-building and influencing skills.
• Fluency in English (both verbal and written).
• Ability to work independently and make decisions.

Responsibilities

• Manage and support the resident experience including leasing and maintenance.
• Engage with residents to enhance service delivery and resolve issues.
• Oversee tenancy management including inspections and fee collection.

Skills

Customer service

Relationship-building

Decision-making

Multitasking

Numerical proficiency

Adaptability

Communication

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The purpose of this role is to manage and support the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe, and welcoming community our residents enjoy being part of. The role includes assisting the Community Manager in the day-to-day financial and operational management of the property, including leasing, marketing, property maintenance, and tenancy administration.

KEY RESPONSIBILITIES

• Act as a role model by demonstrating the company's core values.
• Engage proactively with residents to improve service delivery and exceed expectations.
• Monitor resident feedback, respond promptly to questions, requests, and complaints, and resolve issues effectively.
• Support the Community Manager with team communication, assessment, and development.
• Manage rent payments, chase arrears, and promote tenancy extensions and revenue streams.
• Oversee tenancy management, including inspections, evictions, and fee collection.
• Process vendor invoices and communicate with finance and stakeholders.
• Ensure compliance with company policies, laws, and regulations related to housing operations.
• Conduct community walkabouts and inspections to maintain safety, cleanliness, and appeal.
• Complete administrative tasks, including reporting and data accuracy.
• Assist with resident events and marketing activities such as viewings and follow-ups.
• Maintain local knowledge relevant to residents' needs and stay informed about market conditions.
• Support summer community preparations, including move-in/move-out processes.
• Ensure health and safety compliance and participate in out-of-hours emergency support if required.
• Assist in budget preparation and financial management.

EXPERIENCE & SKILLS

Essential

• Excellent customer service skills with relevant experience.
• Strong relationship-building and influencing skills.
• Ability to work independently and make decisions.
• Fluent in English, both verbal and written.
• Organized with multitasking and prioritization skills.
• Numerical proficiency.
• Culturally aware with adaptable communication and negotiation skills.
• Flexible and adaptable to change.
• Enthusiastic about delivering exceptional stakeholder experiences and continuous learning.