Assistant Manager

GLL; Gateshead; On-site; GBP 31,000; Full time

Job summary

A charitable social enterprise is looking for an Assistant Manager at Gateshead International Stadium. This role involves leading operations, budget management, and ensuring health and safety standards. Ideal candidates will have experience in team management and a commitment to customer service. The position offers a competitive salary of £30,279 along with career development opportunities and various employee benefits including discounted gym membership and exclusive deals.

Benefits

Salary of £30,279

Learning & development opportunities

Discounted gym membership

Career pathways and professional development

Health assurance

Exclusive discounts across retailers

Qualifications

• Experience in a management role within the leisure industry.
• Ability to provide leadership and motivate a team.
• Understanding of health and safety regulations.

Responsibilities

• Lead and manage service area operations.
• Monitor and prepare budget for service performance.
• Ensure compliance with health and safety requirements.
• Mentor and develop service area staff.

Skills

Leadership

Team Management

Customer Service

Health and Safety Compliance

Budget Management

Job description

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GLL is looking for an Assistant Manager to work at Gateshead International Stadium.

Key responsibilities of an Assistant Manager are the management and development of staff, input to budget management, setting and achieving targets, designing/implementing quality systems, health and safety procedures, and communicating with colleagues and key stakeholders. Assistant Managers play a key part in supporting the smooth running of a leisure centre, you’ll ensure the health, safety and enjoyment of customers and colleagues alike.

There’s no such thing as a typical day as an Assistant Manager. That’s what makes this hands-on role so special. You could be doing anything from producing reports, doing building checks, advising Duty Managers and ensuring compliance with health, safety and fire procedures as well as proactively improving sales figures and service standards.

As an Assistant Manager in a demanding environment, you’ll need to be on the ball with all aspects of your centre, area and the leisure industry as a whole – from managing teams to consumer trends. So, if you’re ready to go the extra mile, in return, we’ll develop and train you to sharpen your skills in this diverse role.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

What you’ll do:

Leading, managing and organising all aspects of the service area’s operations, ensuring they are carried out efficiently and economically within agreed policies and procedures.

Being accountable for service area performance, including preparing and monitoring service area budgets, income targets and business plans (where appropriate).

Ensuring all organisational, statutory and non-statutory health and safety requirements are met.

Providing visible leadership to all service area staff, ensuring they are motivated and operate at high levels of both performance and efficiency.

Ensuring all members of the service team are effectively supervised and that all people management procedures are effectively operated within the team.

Ensuring that all staff are aware of developments, policies, practices and procedures through regular and effective communication processes.

Taking responsibility for the mentoring and development of service area staff.

* Ensuring the highest quality standards of customer care and service delivery are achieved within the service area.

* Continually monitoring and reviewing the standards achieved, taking appropriate action to rectify adverse trends identified through audit or other mechanisms.

* Developing and maintaining effective relationships within the organisation and with key stakeholders.

* Acting as Centre or Duty Manager as required, supervising operational shifts and carrying out any other duties as required commensurate with the post’s level of responsibility.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

* A salary of £30,279

* Learning & development to support career development

* Discounted gym membership for you and your partner.

• A permanent full time contract
• Industry leading rates of pay
• opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.