Assistant Manager

DEBRA UK; England; On-site; GBP 24,000; Part time

Job summary

A charitable organization is seeking an Assistant Shop Manager in Crawley to support in managing the shop. Key responsibilities include engaging customers, maintaining shop standards, and managing stock while fostering a collaborative environment with volunteers. This part-time position offers a competitive salary and a range of benefits.

Benefits

Auto-enrolment Pension

Life Assurance Scheme

Employee Assistance Program

Generous Training Budget

Career Progression opportunities

20 days Annual Leave

Increased Holiday Entitlement

Exclusive Staff Discount

Personalized Recognition Awards

Qualifications

• Strong teamwork and communication skills to collaborate effectively.
• Excellent organisational skills and initiative in managing tasks.
• Ability to handle physical tasks including lifting and moving stock.

Responsibilities

• Sort and present donated items in an appealing manner.
• Provide exceptional customer service and engage with shoppers.
• Maintain cleanliness and organisation in the shop.

Skills

Teamwork

Communication

Organisational skills

Customer service

Job description

Overview

Make a Difference in Crawley: Join DEBRA as Assistant Shop Manager. DEBRA, the charity dedicated to supporting individuals and families affected by the rare and painful skin condition Epidermolysis Bullosa (EB), is looking for a dedicated Assistant Shop Manager to join our team in Crawley. This permanent, part-time position offers a chance to make a real difference in a dynamic, hands-on environment.

Important Details

• Location: DEBRA Store, Crawley
• Position: Assistant Shop Manager
• Contract: Permanent
• Hours: 35 hours per week, working 5 days out of 7
• Pay: £12.71 per hour
• Salary: £23,132.20 per annum

What DEBRA Is About

We are more than just a charity shop; we are a passionate organisation driven by a powerful mission: a world where no one suffers from Epidermolysis Bullosa (EB). Our vision is to provide lifelong care and tirelessly search for cures for everyone affected by this challenging condition. Our core values – respect, passion, care, and inclusivity – are at the heart of everything we do, creating a supportive and meaningful place to work. We are committed to making a tangible difference in the lives of those affected by EB.

What You Will Be Doing: A Blend of Hands-On Management and Team Support

This is a dynamic role that requires both manual dexterity and strong interpersonal skills. You will work closely with the Shop Manager, playing a crucial role in the daily success of the shop. Your responsibilities will include:

• Hands-on Processing and Presentation: Sorting, lifting, carrying, and pricing donated items (clothing, books, homeware), and creating visually appealing window and in-store displays.
• Exceptional Customer Engagement: Providing a warm, welcoming shopping experience and building positive relationships with customers.
• Maintaining Shop Standards: Keeping the shop floor clean, tidy, and well-organised, with light physical tasks as needed.
• Stock Management with Physical Involvement: Receiving, moving, and organising donations within storage areas.
• Volunteer Support and Guidance: Recruiting, training, and supporting volunteers to foster a positive, collaborative environment.
• Financial Transactions and Security: Handling transactions accurately and ensuring the security of the shop premises.

About You: Ready to Roll Up Your Sleeves and Lead by Example

To thrive in this role, you will need:

• Strong teamwork and clear communication to collaborate with the Shop Manager, colleagues, and volunteers.
• Excellent organisational skills and a proactive approach to managing tasks and using your initiative.
• Comfort and capability to handle the physical aspects of the role, including lifting and moving stock, arranging displays, and general shop maintenance.
• A genuine passion for delivering outstanding customer service and creating a positive shopping experience.

Why Work for Us at DEBRA

We value our team and offer a competitive salary alongside a comprehensive range of benefits, including:

• Auto-enrolment Pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Program offering 24/7 support for staff and their families
• Generous Training Budget to support learning and Employee Voice
• Career Progression opportunities for ongoing personal development
• Annual Leave: 20 days plus Bank Holiday (pro rata for part-time employees)
• Increased Holiday Entitlement and Long Service Awards
• Exclusive Staff Discount
• Personalised Recognition Awards
• Opportunities for Apprenticeships and Internships

Additional Information

DEBRA is committed to safeguarding and promoting the welfare of vulnerable adults. All positions are subject to a DBS check and the receipt of two satisfactory work references. We are dedicated to equality, diversity, and inclusion in recruitment. Please advise if you require any reasonable adjustments during the recruitment or interview process.

If you are enthusiastic about this opportunity, enjoy a role with managerial responsibilities and physical engagement, and want to contribute to DEBRA’s vital work, please apply today. We look forward to hearing from you!