Assistant Manager

ZARA HOME; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home furnishings retailer in the United Kingdom is seeking a dedicated professional to support the Store Manager in daily operations, focusing on customer care and sales performance. You will handle training and maintain high customer satisfaction levels while ensuring that store standards and Health and Safety protocols are met. A competitive salary, generous discounts, and opportunities for progression are offered.

Benefits

25% employee discount

Company pension scheme

28 days holiday allowance

Internal promotion programmes

Qualifications

• Good knowledge of the company and brand.
• Experience managing fast-paced retail operations.
• Ability to drive sales and provide examples.

Responsibilities

• Support the Store Manager in store operations.
• Resolve customer conflicts prioritizing satisfaction.
• Boost store sales and performance analysis.
• Maintain organisation in the stockroom.
• Ensure compliance with Health and Safety processes.

Skills

Customer Care focus

Team training

Sales driving

Organisational skills

Flexibility

Problem solving

Communication skills

Job description

Mission

To support the Store Manager in store operations, product and people management with a full focus on customer care and on achieving company objectives.

CUSTOMER

Has a full Customer Care focus, overseeing team training to ensure Customer Care standards are always high to build customer loyalty.

Resolves possible conflicts with customers, always prioritizing customer satisfaction.

PROCESSES

Ensure the stockroom is efficiently organised.

PRODUCT

Help boost store sales and performance.

Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.

Analyse and cross-check data with their store profile and sales.

Monitor sales by ambience, tables and furniture to get the most out of the store’s strategic sections.

Ensure that Visual Merchandising reflects current trends and guarantee that the Visual team’s standards are met in the store and enhances bestsellers.

Know what new products have arrived, which will arrive in the next delivery, and make decisions about the product in-store based on that information.

Support the Store Manager ensuring all Health and Safety processes are complied with.

Ensure that cleanliness and tidiness protocols are always followed in the store.

Perform the Store Manager's duties in their absence.

Experience and Qualifications

• Good knowledge of the Company, the brand and the store they are applying for
• Experience managing a fast-paced retail operation
• Knows how to drive sales and can provide examples
• Good team management experience

Skills and Attitudes

• Forward planning skills
• Commercial awareness
• Numerate and Articulate
• Strong organisational and time management skills
• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
• Flexibility and problem solving ability
• Has initiative to identify problems and opportunities to be proactive
• Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
• Excellent communication (both verbal and written) and interpersonal skills

What we offer

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands, company pension scheme, holidays allowance of 28 days and ‘More for less’ benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset, and we are proud of offering internal promotion programmes where you will find opportunities to grow, e-learning and training programmes - we never stop learning! social projects to get involved and contribute to a better society, and much more!

We are committed to ensuring that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long term conditions