Assistant Manager

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 25,000 - 33,000; Full time

Job summary

A leading hospitality group in Scotland is seeking an Assistant Manager for full-time employment. The role involves ensuring excellent customer service, managing daily operations, and supervising a team. Benefits include staff discounts, annual leave progression, and a commitment to work-life balance. If you're passionate about delivering excellent service and supporting a high-performing team, apply today.

Benefits

Staff discount on F&B ranging from 25% to 50%

Employee Assistance Programme

Extra annual leave days based on service

Qualifications

• Strong leadership and teamwork abilities.
• Excellent communication skills for staff and customer interaction.
• Skilled in problem-solving and decision-making under pressure.

Responsibilities

• Maintain high levels of customer satisfaction.
• Assist in overseeing daily operations and inventory management.
• Support training and development of staff.

Skills

Leadership & Teamwork

Communication Skills

Problem-Solving & Decision-Making

Time Management & Organisation

Customer Service Skills

Job description

The Fountain are hiring an Assistant Manager, Full Time

Assistant Manager Duties

· Customer Service Excellence – Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.

· Supporting Daily Operations – Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.

· Team Supervision & Development – Support in training, and managing staff, fostering a positive and high-performing work environment.

· Stock & Resource Management – Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.

· Compliance & Health & Safety – Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

Required Skills

· Leadership & Teamwork – Ability to lead, support, and motivate a team while working collaboratively to achieve business goals.

· Communication Skills – Strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.

· Problem-Solving & Decision-Making – Capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.

· Time Management & Organisation – Excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.

· Customer Service Skills – A strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.

Benefits

On top of pay - also included is our wider benefits such as:

· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues

· Employee Assistant Programme

· Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.