Assistant Manager

Optical Express Westfield Limited; Dartford; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading private healthcare provider in Dartford is seeking an Assistant Manager to join their team. This role is ideal for candidates with a background in high-end retail or clinical management. You will lead a team, ensuring the delivery of world-class patient care and managing clinic operations effectively. Comprehensive benefits include free eye surgery and ongoing professional development opportunities.

Benefits

Free Laser Eye and Intraocular Lens Surgery

Discounts on prescription eyewear

Generous family & friends discount

Ongoing training and development opportunities

Workplace Pension Scheme

Perkbox subscription

Qualifications

• Experience leading a diverse team, preferably in a retail or clinical setting.
• Confidence and integrity to operate with discretion.
• Ability to manage team performance to deliver high calibre clinical service.

Responsibilities

• Lead a team of Patient Advisors to achieve patient outcomes.
• Manage clinic workload and schedules effectively.
• Deputise for the Clinic Manager as needed.

Skills

Leadership

Customer-centric approach

Excellent communication skills

Presentation skills

Job description

Title: Assistant Manager

Hours: 40 hours per week

Salary: Up to £35,000 DoE, plus bonus and other benefits

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team at our prestigious Dartford clinic. This role would be well suited to someone with existing high end retail or clinical management experience or an individual looking to make the next step up in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

You will be responsible for setting and maintaining world class standards throughout the clinic.

The main aspects of the role –

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager

The successful candidate will have experience of -

• Leading a diverse team, preferably within a retail or clinical setting
• Hands-on and customer-centric approach
• Delivery against recognised industry standards
• Developing a multi-disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA’s and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skill

What’s in it for you?

• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• Modern working environment
• On-going training and development opportunities
• Workplace Pension Scheme
• Perkbox subscription

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.