Assistant Manager

The Inn Collection Group; Cockermouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Inn Collection Group is seeking an Assistant Manager for The Pheasant Inn, a beautifully refurbished 17th-century inn in Cumbria. You will support the General Manager, lead a team, and ensure welcoming, efficient service for guests.

Ideal candidates will have strong hospitality experience, a passion for customer service, and the ability to motivate a team in a busy, dynamic setting. The role aligns with the Inn’s ethos of warmth and guest satisfaction.

Qualifications

• Experience in hospitality management or supervisory role.
• Excellent customer service and guest relations.
• Strong leadership and team-motivating abilities.
• Ability to manage daily operations and multi-task.

Responsibilities

• Support the General Manager in daily operations.
• Lead a team to deliver company standards and guest satisfaction.
• Oversee shift operations in a busy environment and handle admin tasks.
• Coordinate with Chefs, management and suppliers; conduct stocktake and ordering.
• Be available for occasional sleepovers and guest responses.

Skills

Hospitality leadership

Customer service

Team motivation

Operations coordination

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• Its not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Pheasant Inn, a beautifully refurbished 17th-century coaching inn, offers the perfect base for exploring the Lake District. With fantastic food, drink, and quirky accommodation, it provides a true taste of the best Cumbria has to offer. The recent restoration has breathed new life into this historic inn while preserving its rich heritage.

You'll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry's video to learn more about our management roles.