Assistant Manager

The-Inn-Collection-Group-3; Ambleside; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Birthday paid holiday

Development program

Paid breaks

Food discount 50%

Stay for £1 (Jan–Mar)

1/3 off room bookings

Guest sleepovers allowance

Family bed&breakfast 15% off

Employee assistance program

Give-inn back scheme

Award-winning team

Job summary

The Waterhead Inn in Ambleside is seeking an Assistant Manager to support the General Manager and ensure guests feel at home. This role focuses on leadership, hospitality, and delivering warm, welcoming service.

You will lead a busy team, oversee day-to-day operations, and maintain the Inn’s high standards. Responsibilities include stocktakes, ordering, accounts liaison with Chefs, Management and Suppliers, and occasional sleepovers for guest responses.

Qualifications

• In-depth hospitality leadership experience in a pub/inn setting.
• Strong focus on customer service and guest satisfaction.
• Inspire, coach, and motivate a diverse team.
• Hands-on, approachable leadership style.

Responsibilities

• Support the General Manager in daily operations and guest care.
• Lead a busy team, uphold company standards, and deliver warmth.
• Coordinate with Chefs, Management and Suppliers; manage stocktakes and ordering.
• Assist with accounts and guest responses, including occasional sleepovers.

Skills

Leadership

Customer service

Team motivation

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales.

At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to the local shops, restaurants, and attractions.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you'll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles.

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