Assistant Manager

Beds and Bars; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading operator of tourist accommodation is seeking an Assistant Manager to oversee daily operations of the hostel and bar. You will lead teams, manage guest experiences, and handle financial responsibilities. The ideal candidate will have proven leadership skills, a background in hostel operations, and effective communication abilities. Join us to create unforgettable guest experiences in a dynamic environment.

Benefits

Industry-recognized qualifications and training

Exclusive discounts across businesses

Employee recognition programs

Qualifications

• Proven ability to lead and inspire diverse teams in a fast-paced environment.
• Familiarity with hostel operations, including reservation systems and facility management.
• Strong budgeting, financial reporting, and cost-management skills.

Responsibilities

• Supervise daily operations across multiple departments including housekeeping and food & beverage.
• Handle guest inquiries and complaints professionally.
• Assist in managing budgets and optimizing profitability.

Skills

Leadership

Budgeting

Problem-solving

Communication

Multitasking

Job description

As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. From overseeing multiple departments to enhancing guest experiences and supporting team members, this role is dynamic and multifaceted. You will work closely with the General Manager to implement strategies that align with Beds & Bars' standards, ensuring exceptional service, operational efficiency, and profitability. This role requires flexibility, with shifts often including evenings, weekends, and holidays.

Departmental Oversight

• Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance.
• Ensure cleanliness, efficiency, and exceptional service standards in all areas.
• Coordinate with team members to manage room assignments, common areas, and facility upkeep.

Team Leadership

• Lead, train, and motivate staff to deliver outstanding guest experiences.
• Prepare team schedules, conduct performance reviews, and foster a collaborative work environment.
• Address team challenges and provide constructive feedback to improve performance.

Guest Experience

• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Create a welcoming and community-driven atmosphere for travelers.
• Identify and implement strategies to elevate guest satisfaction.

Financial Management

• Assist in managing budgets, monitoring expenses, and optimizing profitability.
• Oversee inventory management, ensuring timely procurement and cost control.
• Support financial reporting and analysis of operational performance.

Compliance and Safety

• Ensure compliance with health, safety, and legal regulations.
• Conduct regular facility inspections to identify and address potential safety hazards.
• Maintain up-to-date records of licenses, permits, and certifications.

Events and Marketing Support

• Help organize and promote events, activities, and tours to engage guests.
• Collaborate with the marketing team to develop and execute promotional campaigns.

Qualifications

• Proven ability to lead and inspire diverse teams in a fast-paced environment.
• Familiarity with hostel operations, including reservation systems and facility management.
• Strong budgeting, financial reporting, and cost-management skills.
• Exceptional interpersonal and problem-solving skills to enhance guest satisfaction.
• Effective communication skills, both verbal and written.
• Proficiency in multitasking and prioritizing in a dynamic setting.
• Experience with property management systems is a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift or carry items up to 25-30 pounds as needed.
• Comfortable climbing stairs, bending, kneeling, and working in various conditions.
• Stamina to manage long shifts, including evenings, weekends, and holidays.

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. Our mission is built on the four pillars of safety, security, fun, and value for money. At Beds & Bars, people are at the core of what we do. Our motto, 'Live Your Life,' reflects our commitment to creating unforgettable experiences for our team members, guests, and customers.

What We Offer

• The opportunity to work as part of an exciting and dynamic, multi-national company with opportunities to learn and develop in your role and the potential for future growth.
• Industry-recognized qualifications and training.
• Exclusive discounts across all of our connected businesses throughout Europe.
• Employee recognition programs with cash rewards and trips away.
• Free mental health support and counseling services.