Assistant Manager

Tanners Wines Ltd; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the wine retail sector is seeking an Assistant Manager for their Chester location. The role involves overseeing daily operations, managing staff, and ensuring customer satisfaction, along with opportunities for professional development. This full-time position calls for a strong candidate with WSET Level 2 and excellent organization skills.

Qualifications

• Minimum WSET Level 2 certificate or equivalent.
• High level of personal and professional organizational skills.
• Good interpersonal and communication skills.

Responsibilities

• Oversee daily operations and manage staff in the Shop.
• Train new members of staff and ensure high-quality customer service.
• Run the Shop effectively in the manager’s absence.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Education

WSET Level 2 Certificate

Job description

Tanners wines Chester

Assistant Manager

Role Description

This is a full-time on-site role for an Assistant Manager located in Chester. The Assistant Manager will be responsible for overseeing daily operations, managing staff, supervising inventory, and ensuring high-quality customer service. Additionally, the Assistant Manager will assist with developing and implementing business strategies, monitoring financial performance, and maintaining a positive working environment.

Responsibilities

- All usual Shop responsibilities including but not limited to: serving customers, carrying out perpetual and other stock counts and putting stock away.

- Assist the manager in tasks and organise other members of staff in the Shop to maintain standards and a proactive and efficient environment.

- Run the Shop effectively in the manager’s absence, ensuring all tasks are completed to a high standard. Including ordering stock and writing rotas where necessary.

- Train new members of staff both in the Stores and Shop to a high level. Accommodating different ways of working and learning, enabling Tanners to make the most of each person.

- Actively work on sales and strategies in collaboration with the manager, to boost and maintain sales in the Shop.

-Professionally and confidently advise knowledgeable and good customers on fine wine.

- Professionally and confidently advise customers on, and guide them through large and complex orders from decisions to collections and refunds.

- Perform local deliveries in the Chester area, driving a small Tanners Van.

Requirements

- Minimum WSET Level 2 certificate or equivalent.
Desire to actively build sales and the customer base.
Ability to confidently organise other staff members.
High level of personal and professional organisational skills.

- Good interpersonal and communication skills to build relationships with customers and maintain an enthusiastic work environment amongst colleagues.

- Flexibility to regularly work evenings, weekends and early mornings; often with short notice. Must be able to work Saturdays.

- Must have a full, clean driving licence.

Desirables

- Experience working and organising tastings and serving wine to customers.

- Experience using customer targeting methods to sell wine.

CVs and Cover Letters to
[e-mail] applications close 31st July, start date 1st September.