Assistant Manager

Miller & Carter - Cardiff The Hayes; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Progression opportunities

Staff discounts across brands

Pension scheme

Holiday entitlement (28 days)

Job summary

Miller & Carter - Cardiff The Hayes is seeking an Assistant Manager to support the General Manager in daily operations and to lead a high-performing team in delivering exceptional guest experiences. You will mentor staff, optimise service standards and balance guest satisfaction with operational efficiency.

Join a renowned steakhouse brand offering progression, employee discounts and a supportive team culture.

Qualifications

• Management experience in a hospitality or restaurant environment.
• Strong people leadership and mentorship capabilities.
• Excellent communication and guest service orientation.

Responsibilities

• Support the General Manager in daily operations and duties.
• Train, coach and motivate the team to deliver exceptional service and dining experiences.
• Act as role model and guide development within the team.
• Drive moments that wow guests and encourage repeat visits.

Skills

Leadership

Team Management

Training & Development

Customer Service

Job description

As Assistant Manager at Miller & Carter - Cardiff The Hayes you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be! Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered, aged and cooked to perfection. We add a special touch to every occasion. If you fancy yourself as a steak geek, we want to hear from you. All management employees are enrolled onto our unique and industry leading 3 day Steak School, and we are proud as the ONLY restaurant chain to be awarded ‘The Masters of Steak' accreditation.

WHAT’S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL…

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary