Assistant Manager

BRAVISSIMO; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

En tant qu'Assistant Store Manager chez Bravissimo, vous jouerez un rôle clé dans l'expérience client tout en soutenant le Store Manager. Motivé par le service, vous dirigerez votre équipe avec confiance et bienveillance, optimisant chaque interaction pour garantir un service exceptionnel. Un environnement de soutien et des opportunités de développement personnel vous attendent.

Benefits

Formation et développement sur mesure

Environnement de travail d'équipe

Qualifications

• Expérience en gestion requise.
• Capacité à développer les membres de l'équipe.
• Orientation vers l'excellence et service client.

Responsibilities

• Soutenir le Store Manager en garantissant une expérience client incroyable.
• Diriger l'équipe pour offrir un service exceptionnel.
• Prendre la responsabilité complète du magasin si nécessaire.

Skills

Leadership

Service à la clientèle

Gestion des priorités

Créativité

Job description

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As an Assistant Store Manager at Bravissimo, you will support the Store Manager in ensuring that every customer leaves the store feeling absolutely amazing. You will be a role model to your team, ensuring that our ‘feel good’ ethos is driven through every customer interaction.

You will lead the team to deliver a fantastic service to every customer. You should enjoy getting stuck in, but be a confident leader, ensuring that Supervisors are running their areas effectively. With a passion for excellence, you should strive to ensure that no customer ever leaves without having anything short of a true Bravissimo experience.

You should have great attention to detail, being able to juggle multiple priorities, whilst keeping customer experience at the highest level. You should also be able to think creatively and not be afraid to make suggestions that will enhance the customer experience further.

As a member of the Management team, you should be able to take full responsibility for the store when required.

About You

We are looking for an experienced Assistant Manager with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident and empathetic leader, who thrives on developing others to succeed. As well as being passionate about your team’s success, you will also have a keen interest in your own continuous development.

You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset.

Whilst Management experience is essential, we can give you all the skills and knowledge you need about Bravissimo! We offer tailored training and development, and you will be surrounded by a team of caring colleagues who will support you every step of the way.