Assistant Manager

The Lounges; Bury St Edmunds; On-site; GBP 26,000 - 32,000; Full time

Job summary

Une entreprise dynamique dans le secteur de l'hospitalité recherche un Assistant Manager passionné pour son établissement. En tant que leader, vous serez responsable de garantir la satisfaction client et de soutenir l'équipe à travers des opérations fluides et efficaces. Avec des possibilités de développement personnel et des avantages intéressants, ce rôle est idéal pour un gestionnaire motivé et dévoué.

Benefits

Remboursement d'heures supplémentaires

Repas offerts à chaque poste

50% de réduction sur la nourriture et les boissons dès le premier jour

Jours de congé payés

Congé maternité et paternité amélioré après 2 ans de service

Fête du personnel

Compétitions et incitations

Avantages de retraite

Récompenses pour ancienneté

Conseil émotionnel et pratique via une charité

Développement personnel et progression de carrière

Primes réalisables

Pourboires partagés

Jours de Noël et de Boxing Day off

Qualifications

• Vous êtes probablement un Assistant Manager, un Deputy Manager ou un Supervisor dans le secteur de la restauration.
• Expérience en environnement de bar avec préparation de nourriture et boissons.
• Passion pour l'hospitalité et talent naturel pour la gestion des personnes.

Responsibilities

• Soutenir la gestion quotidienne de la Lounge, y compris la gestion des rotas et des retours clients.
• Impliquer dans l'engagement de l'équipe et la conduite des ventes.
• Maintenir des normes élevées tout en atteignant les KPI.

Skills

Gestion du personnel

Service client

Communication

Attention aux détails

Résolution de problèmes

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring:

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram