Assistant Manager

Retail Human Resources plc; Bristol; On-site; GBP 33,000 - 41,000; Full time

Job summary

A leading automotive service provider in Bristol is looking for an Assistant Manager to enhance customer experience and assist in driving business performance. This role involves both workshop and managerial duties, offering a competitive salary with uncapped bonuses. Ideal candidates will have strong leadership skills and mechanical knowledge, along with a commitment to customer satisfaction.

Benefits

5.6 weeks’ annual leave

50% off garage bills at Autocentres

Discounts on various products and services

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Career progression opportunities

Qualifications

• Proven ability to deliver high levels of customer satisfaction.
• Experience in coaching, training, and developing colleagues.
• Strong technical/mechanical knowledge or equivalent experience.
• Solid understanding of workshop operations and diagnostics.
• Full, valid driving licence.

Responsibilities

• Provide management and leadership alongside the Centre Manager.
• Assist in daily sales and customer service.
• Work alongside technicians in the workshop.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical knowledge

Workshop operations understanding

Communication skills

Organisational skills

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Tools

Personal tools for workshop use

Job description

Overview

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme.

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with a firm focus on the customer journey. You will divide your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this could be the perfect opportunity for you.

Maximum salary £33,100 per annum. Average uncapped bonus of £7,100 per year (potential to earn more). 5 days a week. Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in Autocentres and 25% off most Halfords products in retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Trade Price Bike purchase option & Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 24/7
• Share save scheme with a 20% discount on shares
• Health Cash Plan to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• Opportunity to progress your career at Halfords, including hybrid training and ATA & MOT Tester Qualifications

What we’re looking for

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally with a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own tools and use them in a busy, well-equipped workshop
• Experience maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficiency with the ability to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway. At Halfords, we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Equal Opportunities: We are committed to equality of opportunity in all aspects of employment and are an equal opportunities employer.