Assistant Manager

St Austell Brewery; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading brewery in Bristol is looking for an acting General Manager to oversee operations during the General Manager's absence. The ideal candidate will have significant experience in hospitality, showcasing strong leadership and customer service skills while maintaining high standards in a lively pub environment.

Benefits

30% off food and drink in our pubs

50% off overnight stays in our pubs

£150 towards a stay in one of our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of retailers

Cycle to work scheme on select roles

Learning and development opportunities

Meal provided for shifts over 6 hours

Family-friendly policies

Paid time off to volunteer

Qualifications

• Experience in a similar hospitality role.
• Ability to motivate and inspire team members.
• Effective communication skills and responsiveness to feedback.

Responsibilities

• Leading the team in the absence of the General Manager.
• Ensuring high standards of service and food quality.
• Managing customer feedback and team performance.

Skills

Team Leadership

Customer Service

Attention to Detail

Health and Safety Knowledge

Job description

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The Wellington lies at the top of Bristol’s iconic Gloucester Road, a stretch that has long been seen as the epitome of the city’s independent spirit. We’re popular with locals and visitors alike throughout the year, thanks to a quality food offering, warm welcome, and comfy hotel-style accommodation.

You’ll be working in a contemporary pub, complete with suntrap beer garden, that charms with quirky decor echoing the soul of the area. What’s more, all that Bristol has to offer lies right on our doorstep.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• £150 towards a stay in one of our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Paid time off to volunteer

Additional Info:

If you would like more information and a job description please email [emailprotected]

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.